Account Manager

ECS Resource Group Ltd
London, UK
13 Sep 2019
21 Sep 2019
Contract Type
Full Time
Field Based Account Manager
Salary: £40,000 to £50,000 basic + OTE

Working as a Field Based Account Manager for a well renowned IT & communications solutions provider, you will be responsible for acquisition, retention and growth of market share, revenue and profit for the corporate B2B market opportunities and will be able to demonstrate dedication, drive and ambition with an ability to work comfortably in dynamic environment.

Job Responsibilities
*Growth, development and management of the existing account base.
*Acquisition of new brand names to the company's Portfolio.
*Manage customer relationships in order to grow and retain existing customer revenues.
*Introduce, actively promote and sell new IT services from across their portfolio to new and existing customers.
*Performance will be measured against pre-defined targets for growth of the existing and new customer margin.
*The Account Management role is to manage each assigned customer through regular contact by telephone, email, face to face customer review/ re-sign meetings.
*Prepare and submit all documentation relating to existing customer contracts to enable changes to be made as/when required.
*Prepare and maintain on CRM a monthly forecast and pipeline reports to your direct report for inclusion in the sales forecasts.
*Pro-actively manage defined customers to ensure that customer service expectations across the organisation are being met.
*Build new and maintain existing customer relationships.
*Aid in the processing and prompt payment of invoices by your customer base.
*Manage and update customer records on the internal CRM system and contract system.
*Be customer focused with an approach that is co-operative and flexible, whilst maintaining a diplomatic and organised approach, even under pressure.

Experience Required
*Sales experience within/or understanding of the communications/IT services sector.
*Experience in creating, managing, negotiating and closing service contracts.
*Demonstrate key relationships with market leading vendors such as Cisco, Mitel and HP.
*An understanding of the market place and the requirements of our customers.
*Clearly articulate how IT Solutions deliver Customer Business Value.
*Degree standard (desirable) or significant demonstrable experience within the Commercial Sector.
*Be able to establish consistent thorough pipeline management, of at least three times target in any given period.
*Be able to deliver against all key commission plan targets (margin/order intake).
*Be able to demonstrate clear sales ability with proven targets.
*Be able to accurately forecast monthly commitment.
*Enthusiastic and self-motivated.
*Excellent communication skills.

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process

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