Junior and Senior Service Desk Analysts

Cambridge, UK
12 Sep 2019
18 Sep 2019
Contract Type
Full Time
If you have a keen interest in IT and want to help other people with their IT problems, then this business can offer you the best place (probably) to work in Cambridge. They offer outsourced IT support to an exciting range of SME's in Cambridge, London and beyond and are a small business that is agile and flexible where you can make a big impact.

What's in it for you?

- Work in a team of other friendly, intelligent people; young and not as young, tattoos or wrinkles all giving great support
- Work with an exciting, interesting client base using cutting edge technology
- Opportunities to further your technical knowledge with professional qualifications, with exam bonuses, and the chance to work on some meaty projects
- The opportunity to progress into any area of the business - they have some diverse IT work going on so you can find your niche
- Regular progress reviews and support
- Share in the profits and BUPA Diagnostics
- On the edge of Cambridge with free parking or a walk from Cambridge North station
- Free coffee, drinks, fruit and snacks (occasionally cake)
- Job share opportunities

Working on their multi-skilled Service Desk team you will provide excellent IT support and customer service to their clients.

What they need from you:

- To be able to hit the ground running with client support, with good team support
- Customer service is the key; you must be a people person with patience and confident communication skills
- Handle support cases from start to finish, even if you need assistance from colleagues to resolve specific issues
- To have initiative, be proactive and organised
- Great problem solving skills with the ability to see the challenge through
- A passion to learn and be involved with a progressive company
- Look for opportunities to improve systems and processes
- Support for their onsite IT support managers
- Senior applicants will be able to resolve complex technical issues and mentor junior staff

Salary £25,000 - £37,000 depending on your work experience

If this sounds like you, then start your journey by sending your CV.

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