Customer Service & Business Admin Skills Coach

Alderwood Education
Merseyside, UK
13 Sep 2019
21 Sep 2019
Contract Type
Full Time
They are looking to grow their delivery team in Blackpool so require qualified Skills coaches to deliver across Business Administration and Customer Service up to Level 3.

The role of a talent coach is integral to the service they provide to their customers and the support and guidance provided for their learners throughout their learner journey

Key Responsibilities

Identify and assess learners' needs and put in place robust learning plans, with realistic and challenging goals, that enable learners to understand their personal journey and realise their potential.
Deliver high quality, informative and inspiring learning and development workshops to groups of learners.
Actively support, mentor and motivate learners across the entire learner journey, to help them with the timely completion of their learning goals and achievement of their apprenticeship standard. Contact will be varied and might include face to face, email, Skype, webinars etc.
Observe, mark, assess and review work produced by learners to ensure it is of the appropriate standard to reflect the learner's qualification and meet the needs of the awarding body. Provide insightful, constructive and informative feedback to help the learner maximize their potential.
Proactively monitor, evaluate and improve the quality and effectiveness of own workload and working practices to ensure deadlines and targets are met and that the learner has an outstanding experience.
Take full ownership and accountability that learner information is inputted onto the applicable systems in a timely fashion.
Essential Qualifications
AET or PTTLS teaching qualification
Assessors Award (i.e CAVA)
Functional Skills in maths and English at a minimum of Level 2.
Essential Experience
Two year's occupational experience in Public Sector (front line)
Understanding, knowledge and delivery of new apprenticeship standards including a minimum of 6 months' experience of supporting employers to work with new apprenticeship standards
Significant experience of providing one-one coaching sessions and group training delivery.
Significant experience of supporting learners using a blended approach of face-to-face and remote support
Experience of working with end point assessment organisations
12 month's experience of using learning platforms such as Learning Assistant, ilearner, Onefile.
Full, clean UK driving license

Please contact Aishah Wicken on (phone number removed) or email: (url removed)

Alderwood acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Alderwood and may assist with processing your application

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