IT Service Delivery Manager

Brighton, UK
11 Sep 2019
06 Oct 2019
Contract Type
Full Time
IT Service Delivery Manager, Brighton, £45k plus great benefits

Service delivery. Get it wrong and it can destroy an organisation but get it right and everything runs as smoothly as that first cool, refreshing drink on a sunny bank holiday weekend.

We're looking for you to be our lemonade, or beer, or milkshake - whatever your tipple happens to be.

In your new IT Service Delivery Manager role you'll manage the relationship between our internal IT team and the 6 business areas we support, advising them about our operations and guiding the team to continuing providing a great service.
A big part of your new role will be overseeing incidents and problems so the plan is you'll use the close connections you make within the wider business to better troubleshoot those issues and then put procedures in place to make sure they're not repeated.

Our company has doubled in size over the past 2 years and, whilst that's been great for business, it's left our IT team shorthanded. As such we will need you to bring experience in a similar IT service delivery role to this job. We operate along ITIL operational principles so you'll need experience of this environment to be able to hit the ground running.

In return you'll be able to take real ownership of these processes and become a highly-regarded member of the team. In less esoteric terms we also have a great Civil Service pension and flexible working so you'll get to experience that "work life" balance everyone talks about.

In short, if you're looking for a people-facing IT management role where you'll be given a lot of freedom to do your job the way you see fit, click "apply" now.

£46,969 basic salary
Bonus and performance related pay
Great pension
25 days holiday plus 8 bank holidays

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