Service and Support Co-ordinator (SCHEDULER)

Recruiter
Delaney Browne Appointments
Location
High Wycombe, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
02 Oct 2019
Ref
1222682307
Contract Type
Permanent
Hours
Full Time
Love a fast paced environment, organising, scheduling and keeping clients happy? This exciting team are winning new business and have lots of call outs that require someone at the helm, who enjoys heaps of client interraction and allocating engineers to call outs within timeframes and locations that can be very hectic at times!

This role is 100% service desk scheduling. Hours 8:30-5:30 - 1 hour for lunch.

Service Desk duties = This person will be mainly office based and will take calls/emails from the above customers, investigate the fault, empathise, schedule an engineer in line with service level agreement, relay the cost back to the customer and log the entire process on CRM system. Although you do not need to be terribly technical, you are needed to wrap that customer in cotton wool, tend to their every need and go that extra mile that you would not normally expect from a typical service call centre.

Typically the calls do not drip feed in, you may have 10 in one hour and scheduling in engineers under pressure can be stressful at times. Must have someone calm under pressure.

Organisation and empathy are the two major elements that this person needs to bring to the job.

Anyone who has worked in a team, run a desk and made decisions on their own and can understand technical terminology would be ideal.

Overall this role works with a great team of people, work hard but have fun as you go along. The message is always keeping Clients happy!!!

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