IT Service Desk Analyst required Urgently

Oxford, UK
13 Sep 2019
19 Sep 2019
Contract Type
Full Time
Are you an experienced IT Desk Analyst? Could you be interested in some short-term, full-time work up to the end of September? Protocol are currently recruiting for a strong IT Service Desk Analyst to assist as a first point of contact for the reporting service and equipment faults for a well-established training provider. They are a forward-thinking education group that aims for far-reaching, progressive change and impact through learning.

Role responsibilities
*To provide excellent customer service, first line technical support and advice to staff and students on hardware and software issues
*To provide training to staff and students on IT systems, equipment and software as required
*To maintain and install IT equipment and consumables at any of the Group's sites
*To be a member of the IT Operations team, providing first and second line technical support working on Service/Help Desk and/or supporting customers by face to face visits

The person & qualifications
*Educated to GCSE Level C as a minimum in Maths and English
*At least 1 year experience working in an IT environment
*Experience working on a Service/ Help Desk, familiar with standard call logging systems and procedures
*Experience in dealing directly with customers
*Experience of achieving performance targets and delivering to strict deadlines
*Detailed knowledge of IT software, systems, networks platforms and hardware
*Be able to manage end to end fault resolution to processes and SLA's
*Pleasant telephone manner
*Have good problem solving skills and technical troubleshooting abilities
*Previous experience in a customer service or help desk role

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We're more than a recruitment agency - we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits - your future is in good hands.

The legal bit
Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion

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