IT Support Engineer / Technical Support Engineer

Proactive People Recruitment Ltd
Chippenham, UK
12 Sep 2019
02 Oct 2019
Contract Type
Full Time
IT Support Engineer / Technical Support Engineer

IT Support Engineer / Technical Support Engineer. A Chippenham based IT solutions provider are looking for an IT Engineer to join the team. The role will be based from Chippenham but will involve some travel to client sites. The IT Support Engineer / Technical Support Engineer will work on projects migrating services from on premise locations to cloud providers as well as keeping services running, expanding the platforms as they scale etc.

This is a great opportunity to join a fantastic company with the following benefits:
  • Excellent competitive salary
  • Pension Contribution
  • Medical insurance for self and dependants, including comprehensive travel insurance
  • Income protection
  • Death in service
  • Good holiday entitlement
  • Fantastic offices with kitchens
  • Lots of company events
  • Lots of training and development
  • Shared learning environment - regular skills sharing initiatives
  • Great company atmosphere
  • Free parking

The IT Support Engineer / Technical Support Engineer will need the following skills:
  • Logical and methodical problem solving, with the ability to hold on to the bigger picture whilst diving into technical depths.
  • Strong written, verbal and interpersonal communications skills. Ability to interact comfortably with senior managers and other levels of personnel both internally to the Company and externally.
  • Able to produce accurate written documentation of the highest standard and quality.
  • Proven experience of working in a fast-moving environment where ability to deliver is paramount.
  • Uses an excellent foundation level understanding of IT to learn new skills and technology quickly.

The IT Support Engineer / Technical Support Engineer will need the majority of the following:
  • Microsoft Server 2012R2 through to 2019
  • Microsoft Exchange, SharePoint, CRM, Office 365
  • Cloud technologies: Azure IaaS, AKS, ACI, ACR, networking
  • Atlassian Stack: Jira, Confluence, Bitbucket, Service Desk
  • Firewall/Security Device configuration: IPv4 networking, VLANs, NAT, ATP
  • Active Directory: TCP/IP, DNS, DHCP, GPO, VPN, IPsec tunnels, WSUS
  • Vulnerability scanning, penetration testing, security benchmarks
  • Microsoft Hyper-V and VMware vSphere
  • PowerShell Scripting
  • Database and SQL
  • Microsoft Windows 10
  • Sage Products (desirable)
  • Mobile OS and devices (desirable)
  • MCSE, MCSA or equivalent (desirable)

The IT Support Engineer / Technical Support Engineer will be tasked with:
  • Network Support: switch configurations, VLANs, Firewalls, UTMs.
  • Application and server support: break fix and configuration of servers and applications, Exchange, SharePoint, CRM, JIRA, Confluence, Sage products
  • User Support: desktop support for laptops including application support where needed.
  • Infrastructure Support: cabling, switches, firewalls, printers, TVs etc.
  • Proactive maintenance: backups, generator, UPS, daily checks.
  • Project work: migration to cloud.
  • 3rd line support for the Services Team.

The IT Support Engineer / Technical Support Engineer salary is £33k + excellent benefits.

Proactive People is an employment agency and employment business

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