Assistant Manager Complaints

Glasgow, UK
06 Sep 2019
02 Oct 2019
Contract Type
Full Time
Assistant Manager Complaints Team

Your new company

a well known public sector organisation based in Glasgow city centre, now requires and experienced complaints handler to join their exceptionally busy team.

Your new role

Within this role your duties and responsibilities will include but not limited to:

  • Triage complaints and allocate to the appropriate team. Follow internal operating procedures to ensure all complaints are responded to within required timescales.
  • Interacting and communicating with current and potential participants in a clear and logical manner
  • Accurately log all complaints and disputes and provide data to the teams as required.
  • Making recommendations to the Standard Operating Procedures to ensure robust and efficient processes
  • Making a case for referral to the Fraud, Compliance and Audit Teams, where necessary

What you'll need to succeed

You will have a demonstrated background in handling complaints. You will be confident in managing your own workload and have the ability to work to SLA's

What you'll get in return

An excellent rate of pay. Working in a city centre location near excellent public transport links.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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