Lead On Site Services Specialist

Recruiter
Baker Hughes, a GE Company
Location
Aberdeen, UK
Salary
Competitive
Posted
11 Sep 2019
Closes
25 Sep 2019
Ref
1260329472
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Lead Onsite Services Specialist

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

People are a key part of our success and how we do business; hence, we invest in our 64,000+ employees in over 120 countries. Fostering a diverse and inclusive workforce is not just the right thing to do, but critical to achieving a competitive advantage.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

Bently Nevada is a leading global supplier of products and services for assessing and ensuring the mechanical and thermodynamic health of industrial equipment. The company maintains nearly 100 offices in the principal industrial centers of 43 countries, serving a broad base of more than 25,000 customers in the power generation, petrochemical, and numerous other industries. Bently Nevada is part the BHGE Oil & Gas business.

Bently Nevada Supporting Service Agreements (SSA) are a key business growth area in Aberdeen and center around the installation, commissioning and optimization of the System 1 and Smart Signal software platforms, to deliver remote monitoring, diagnostics and consultancy.

Essential Responsibilities:

· SSA contract primary point of contact within the customer's organisation for the BHGE Bently Nevada product line.

· Develop and refine the System 1 installations to be best in class for 1st line remote monitoring and diagnostics of covered assets.

· Define contract Key Performance Indicators (KPI's) in conjunction with Sales Manager/Customer.

· Implement / update SSA project schedule into service team schedule.

· Ensure all aspects of SSA contract are carried in accordance with contract commitments (including execution and KPI status).

· Carry out SSA contract review meetings to schedule (minimum quarterly).

· Complete / update a quarterly SSA review scorecard and review with regional SSA operations leader.

· Lead quarterly meetings with relevant salesperson to discuss SSA execution, ROI and future opportunities.

· Presentation of ROI case histories to senior customer personnel, covering EHS, Production and Maintenance impact.

· Create SSA procedures where required.

· Assign resources to carry out audit tasks.

· Review SSA reports and other project documentation.

· Issue customer reports and upload to SSA Web Portal.

· Ensure SSA Web Portal is current and maintained.

· Review and report monthly SAP financial performance for SSA project (cost / margin).

· Review and update SSA Action Tracker.

· Recognise and produce value stories.

· Continuously develop SSA execution strategy to improve quality, duration of contract deliverables and variable cost productivity.

· On-going review of Condition Monitoring techniques to identify opportunities for improvement using current / new technology or by developing processes.

· Identify upsell opportunities for growth of SSA scope and other hardware, software and service pull-through sales.

· Training and mentoring of less senior/experienced SSA Site Leads and MDS Engineers with technical development plans in conjunction with the Western Europe MDS Technical Leader.

· Assist in development of and delivery of MDS training courses for internal engineers and customers

Qualifications/Requirements:

· A 4-year college degree is required. A BS in Mechanical Engineering or equivalent is needed.

  • 8+ years' experience in machinery diagnostics and condition based maintenance.
  • VA ISO Level II certified.
  • Demonstrate authority and assurance dealing with people.
  • Excellent written and oral communication skills to convey technical concepts to business and technical personnel.
  • Ability to work under stressful working conditions.
  • Project Management Skills.
  • Strong computer skills using MS Office software.
  • Mechanical trouble shooting skills.
  • "Hands-on approach".
  • Ability to read, interprets, and understands mechanical prints.
  • Knowledge of rotating machinery operation and controls systems.
  • Knowledge of O&G Upstream/Downstream processes.
  • Knowledge of machinery protection and management systems.


Desired Characteristics:

  • Knowledge of Bently Nevada products and services.
  • 5+ years of vibration analysis or 10 years industry (energy and/or oil & gas) experience.
  • MSc in an engineering discipline is preferred
  • Basic familiarity with computer network systems.
  • Membership in a technical society such as IMechE, BINDT or Vibration Institute.


Locations:

· Aberdeen

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more

Career Level Standard

Similar jobs

Similar jobs