Conveyancing Assistant

Royds Withy King
Bath, UK
13 Sep 2019
02 Oct 2019
Contract Type
Full Time
Conveyancing Assistant

About the Role

Role Summary

To provide an efficient and administrative support to the Residential Property, Farms & Estates team, to ensure the department functions effectively and to enable the department to achieve its objectives. To ensure that work done by the department complies with internal quality standards and external requirements

Key Responsibilities

Clients & Work

* Manage an administrative workload under the guidance of a fee earner

* Provide administrative support to fee earners including file-opening, telephone management, filing/ archiving, photocopying, email management, online portal management and dealing with post

* Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions

* Undertake basic legal processes, under supervision, such as obtaining relevant documentation, completing relevant forms and processing monies. Manage the post-completion process.

* Build relationships with fee earners and clients through hard work and excellent levels of responsiveness to requests

* Correspond with clients as necessary through telephone, email, letter and face to face. Adhere to CX in Law principles, providing excellent client service at all times

* Deal with new enquiries for the department

* Time record for aspects of work where appropriate

Growing the business

* Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking specialist, preparing presentation materials and associated marketing documentation

* Attend RWK BD events where appropriate to provide support including greeting attendees, registering attendees and providing refreshments

* Take an active part in promoting the firm through Social media channels such as Twitter, LinkedIn and Facebook

* Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a superuser for the system

* Build relationships with 3rd parties (such as agents, referrers, experts and other solicitors), under supervision, by acting as point of contact, responding to enquiries and building a good rapport

* Participate in relevant firm wide and department training

* Act as an ambassador for the firm at all times

People & Culture

* Provide support for designated fee earners and act as a resource for the wider team, providing help where required

* Fully integrate into the department and team. Work closely with other members of the team to ensure work is done to expected standards in required time frames

* Manage diaries (both individual and group) to ensure key dates are adhered to

* Liaise regularly with contacts in other departments and the business function teams across the firm, building mutually beneficial relationships

* Coordinate team activities such as meetings, training or social activities

Financial & Operational Excellence

* Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security , data protection and file retention and destruction requirements

* Ensure adherence to all affiliations/ standards connected to the department

* Undertake all training relating to risk & compliance

* Check to ensure all work complies with risk management policies and procedures, in particular with regards to file opening processes. Audit files within the department to ensure files comply with risk management policies and procedures

* Make effective use of the relevant firm IT systems

* Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate.

About You

Person Specification:


Minimum of 5 GCSEs A-C (Including English and Maths)

Legal qualifications (LLB or cILEX) are desirable


Previous experience within an administrative role

Previous experience within a legal environment is desirable

Excellent organisation capability with the ability to effectively prioritise

Client service focused

About Us

We are a progressive UK Top 100 law firm known for our commercial, private client, clinical negligence and personal injury work. We were the winner of the Managing Partners' Forum 'Best Managed Firm' award for 2019.

Our firm has 520 people with offices in Bath, Oxford, London, Swindon and Marlborough.

At Royds Withy King, people come first. Our brand is built around being 'Ahead of the Curve'. By this we mean always trying to put ourselves in our clients' shoes, looking ahead to the future, anticipating their needs and coming up with solutions.

We also pride ourselves on providing a brilliant place to work. We recognise that investing in our people and their career is the only way we can succeed in achieving what is best for our clients. Our friendly, accessible and supportive culture is incredibly important to us and we are continually looking at new ways to nurture and enhance it. Our people tell us that this is a firm with a flat structure, where everyone has a voice and everyone's opinions matter

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