Service Delivery Engineer

Recruiter
TT Electronics
Location
Woking, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
02 Oct 2019
Ref
1260172110
Contract Type
Permanent
Hours
Full Time
Introduction

This role will be responsible for the on-going operation of IT service delivery in Woking and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.

Key Responsibilities

• Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
• Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
• Support local systems such as servers, storage telecoms and networking.
• Manage company phone systems and time clock systems.
• Responsible to ensure adequate backups are completed.
• Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
• Providing technical assistance and training to computer users on the application software, hardware and computer services.
• Responsible for IT hardware and software inventory.
• Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.

Core Requirements

• Ability to internalise and advocate the customer's position
• Operates with the utmost integrity
• Effective time management
• Strong team Focus
• Logical, thorough and process based delivery style
• Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

• Knowledge of Microsoft Windows client and server operating systems.
• Knowledge of VMware Vsphere infrastructure.
• Knowledge of HP server and storage technologies.
• Experience of working in a global multinational company
• Knowledge of VOIP systems
• At least 3 years' experience in IT.

Desireable Skills and Experience

• Knowledge of ITIL Service Management and process execution is a benefit.
• Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
• Knowledge of VMware Vsphere infrastructure.
• Knowledge of HP server and storage technologies.
• Experience of working in a global multinational company
• Knowledge of VOIP and PBX systems
• Knowledge of Office 365 and its applications
• Knowledge of Symantec Backup Exec version 14 to 20.3

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