1stLine/2nd Line, Desktop Support, Windows, Floorwalker

People Source Consulting
13 Sep 2019
02 Oct 2019
Contract Type
Full Time
What will you be doing?

On a day to day basis you will take ownership of user problems, provide technical diagnosis and fix any issues either remotely or onsite. This will mean you may have to travel to customers to provide technical support both proactively and reactively if necessary. In addition, you will also take part in the following day to day activities:

Resolve 1st line technical support queries in line with SLAs
Work closely with 2nd and 3rd Line Engineers when required and support 1st Line engineers in developing their skills/knowledge
Maintain user Security on all systems
Provide both training and advice to clients and internal team's related issues

Experience Required:

The company is currently looking for somebody who is passionate about learning and is looking for continuous professional development. Working with some of the most recognised brands within the UK, they are looking for somebody with outstanding customer service delivery and strong written and verbal communication skills. Essential experience includes:

Experience of supporting:

- Microsoft-based Operating systems such as Windows 10 and MS Server 2012/2016
- Basic Networking, TCP/IP, DNS, DHCP troubleshooting
- AD and Exchange
- PC hardware and software set-up and configuration
Strong experience in analysis and problem-solving with the ability to take ownership of tickets from logging to resolution
You will ideally will have certificates from vendors such as MCP, CCNA

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

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