Guest Experience Manager

Spec Recruitment
Bristol, UK
11 Sep 2019
18 Sep 2019
Contract Type
Full Time
Are you a customer focused individual who works well under pressure? Do you enjoy working in a vibrant and rewarding working environment? If so, we may have the perfect role for you!

Our successful client based in Bristol is seeking a Guest Experience Manager to join their team on a full-time permanent basis.

Location: Bristol

Salary: £25,000k-£30,000k

Contract: Full time, permanent

The role includes:
  • Managing the company feedback system (including email and live chat) and responding accordingly (escalating any majors)
  • Managing the company online reviews and reputation
  • Overseeing the health and safety system and contacting guests/clients affected by any issues
  • Providing weekly feedback review
  • Compilation of bonus data
  • Trend reporting across the brand
  • Ad-hoc mystery customer visits to ensure standards are up to scratch
  • Supporting training team with guest focused presentations
  • Resolving problems/suggesting resolutions
  • Dealing with social media responses

Skills Required:
  • The ability to remain calm while working under pressure
  • Having empathy and understanding what is important to others
  • Assertiveness: confidently communicating opinions
  • Great communication skills - both verbal and written
  • To be familiar with social media
  • A strong customer service approach with a desire to win back guests/customers

If you have the skills required and are seeking an opportunity to join a highly successful and fun company in Bristol, then please submit your CV today.

Spec Recruitment:

The team at Spec Recruitment are a passionate, dedicated and unique team of experienced recruitment consultants who genuinely love what they do! They aim to make your job search simple and pride themselves on standing out by bringing a personal and unique touch to recruitment. When Spec Recruitment receive your application, they will also consider whether there are other opportunities that may interest you, but feel free to apply for all roles that suit your needs. Please note, Spec Recruitment is acting as an Employment Agency in relation to this vacancy.
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