Legal Secretary

Royds Withy King
Bath, UK
13 Sep 2019
19 Sep 2019
Contract Type
Full Time
Legal Secretary

Job Locations UK-Bath

Job ID: (Apply online only)

Department: Clinical Negligence

Type: Permanent Full-Time

About the Role

We are currently looking to recruit a Legal Secretary to join our busy and friendly Clinical Negligence team based in Bath.

Our Clinical Negligence department specialises in medical and dental claims and inquests, acting for injured people in claims against doctors, dentists and hospital trusts.

As a Legal Secretary you will provide an efficient and effective secretarial & administrative support to the Clinical Negligence department, to ensure the department functions effectively, achieve its objectives, and that work complies with internal quality standards and external requirements.

Key Responsibilities

Clients & Work

* Manage an administrative workload under the guidance of fee earners

* Provide administrative support to fee earners including file-opening, telephone management, audio-typing, filing, archiving, photocopying, email management, dealing with post

* Draft documents and bills from instruction using appropriate precedents and templates to accurately reflect fee earner instructions

* Collate bundles whether for hard copy or electronically

* Undertake basic legal processes, under supervision, such as obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, completing relevant forms and processing monies.

* Build relationships with fee earners through hard work and excellent levels of responsiveness to requests

* Correspond with clients as necessary through telephone, email, letter and face to face. Provide excellent client service at all times

* Participate in relevant firm wide and department training as appropriate, including that relating to risk & compliance

* Check to ensure all work complies with risk management policies and procedures, in particular with regards to file opening processes. Audit files with the department to ensure files comply with risk management policies and procedures

Growing the Business

* Provide administrative support for business development and marketing activities including booking facilities and refreshments, assisting with preparation presentation materials and associated documentation

* Update the client relation management system to input data and manage the client information through the system including adding contact details, referrals and new clients.

* Build relationships with 3rd parties (such as agents, referrers, experts and other solicitors), under supervision, by acting as point of contact, responding to enquiries and building a good rapport

* Act as an ambassador for the firm at all times

People & Culture

- Provide support for designated fee earners and act as a resource for the wider team, providing help where required

- Fully integrate into the department and team. Work closely with other members of the team to ensure work is done to expected standards in required time frames

- Manage diaries (both individual and group) to ensure key dates are adhered to

- Over time, to provide support and act as a 'buddy' to new starters including supporting the IT induction

- Liaise regularly with contacts in other departments and the business function teams across the firm, building mutually beneficial relationships

- Coordinate team activities such as meetings, training or social activities

Financial & Operational Excellence

- Time record for aspects of work where appropriate

- Learn and embrace firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security , data protection and file retention and destruction requirements

- Ensure adherence to all affiliations and compliance with appropriate regulations, policies, etc

- Make effective use of the relevant firm IT systems and to adopt a paper-lite way of working

- Input into procedural changes, making suggestions for improvement and efficiencies.

About You


* Minimum of 5 GCSEs A-C (Including English and Maths)

* Secretarial or administrative qualifications are desirable


* Previous experience within a secretarial role

* Previous experience within a legal environment is desirable

* Excellent organisation capability with the ability to effectively prioritise

* Client service focused


* Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.

* Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.

* Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.

* Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.

* Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Royds Withy King.


Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

About Us

We are a progressive UK Top 100 law firm known for our commercial, private client, clinical negligence and personal injury work. We were the winner of the Managing Partners' Forum 'Best Managed Firm' award for 2019.

Our firm has 520 people with offices in Bath, Oxford, London, Swindon and Marlborough.

At Royds Withy King, people come first. Our brand is built around being 'Ahead of the Curve'. By this we mean always trying to put ourselves in our clients' shoes, looking ahead to the future, anticipating their needs and coming up with solutions.

We also pride ourselves on providing a brilliant place to work. We recognise that investing in our people and their career is the only way we can succeed in achieving what is best for our clients. Our friendly, accessible and supportive culture is incredibly important to us and we are continually looking at new ways to nurture and enhance it. Our people tell us that this is a firm with a flat structure, where everyone has a voice and everyone's opinions matter

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