Account Manager

Recruiter
Search Consultancy
Location
Leicestershire, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
29 Sep 2019
Ref
1253001956
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Account Manager - Leicester - £18,500

Our client, a leading Service Provider in Leicester is looking for an Account Manager to join their successful team on a full-time basis. You will manage a portfolio of Key Accounts in order to support achievement of revenue and customer retention.

Primary duties will include:

* Work with Key Account customers to obtain all of the relevant information to enable accurate invoices to be raised
* Complete reviews for Key Account customers, agreeing payment terms
* Ensure that Key Account customer details are captured and processed accurately and efficiently through ongoing customer interactions
* Proactively identify additional revenue and business intelligence with regards to Key Accounts
* Identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers
* work with the Collections team to collect past due and aged debt within own portfolio
* Identify and build strong relationships with key decision makers
* Maintain accurate notes in the system
* Use objection handling techniques to proactively resolve any customer queries or objections
* Deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results
* work co-operatively and supportively with other teams in order to ensure the customer experience is positive
* Respond to customer queries and ensure timely resolution of complaints
* Develop and maintain knowledge of accounts and sectors, in order to meet revenue targets

Skills / Experience Required:

* Minimum 2 years experience successfully working within an account management or sales targeted role, within a customer focused environment
* Experience of working within a team
* Competent using Microsoft Office - Word, Excel, PowerPoint and Outlook
* Experience of working with both internal and external customers to achieve goals
* Ability to work on own initiative
* Selling and negotiation skills

Working hours: Monday to Friday rotating shifts between 8:00am - 6:00pm

For more information and to apply, please contact Shivani Karia at Search Consultancy on (phone number removed) or email (url removed) with a CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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