Hays Specialist Recruitment Limited
London, UK
09 Sep 2019
05 Oct 2019
Contract Type
Full Time
Facilities Helpdesk Administrator

Your new role

  • Provide an efficient service to callers to the Helpdesk, which requires a good understanding of the contract, contractors, service agreements and geographical spread.
  • Ensure all relevant work requests received by the Helpdesk, are logged correctly and timelessly, then transmitted to the appropriate supplier, and that follow ups are done on a daily basis.
  • Ensure a daily call log is kept of all calls made to and from the Helpdesk.
  • Assist with the management of the Helpdesk database.
  • Ensure that database records are accurate, comprehensive and updated, ensuring no job is past its target date on a daily basis.
  • Update database records with new tenant contact information and change of contractor and delete old records etc.
  • Monitor works progress from the initial report stage, through quotation receipt, ordering, and completion of works and invoice receipt.
  • Actively follow up to ensure that agreed response times are achieved.
  • Provide regular reports of works status, to Regional Facilities Managers
  • Ensure Helpdesk is switched to the Out of Hours supplier on a daily basis.
  • Assist the Helpdesk Supervisor as and when required
  • Input into the Helpdesk data base information and records for new properties within the team's management portfolio.
  • Attend the Contract Manager team meetings and Department meetings, as and when required.
  • Review weekly building reports, for specific buildings, and liaise with the Contract Manager or action as appropriate.
  • Report to the Contract Manager on a weekly basis, highlighting works outstanding, contractor performance and improvement ideas.

What you'll need to succeed
  • 3 years experience in a similar role.
  • Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
  • Some financial / accounting experience would be an advantage.
  • Must demonstrate a strong sense of customer focus.
  • Excellent verbal, and good basic standard of written, communication skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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