Helpesk

Recruiter
Hays Specialist Recruitment Limited
Location
London, UK
Salary
Competitive
Posted
09 Sep 2019
Closes
05 Oct 2019
Ref
1241417605
Contract Type
Permanent
Hours
Full Time
Facilities Helpdesk Administrator

Your new role

  • Provide an efficient service to callers to the Helpdesk, which requires a good understanding of the contract, contractors, service agreements and geographical spread.
  • Ensure all relevant work requests received by the Helpdesk, are logged correctly and timelessly, then transmitted to the appropriate supplier, and that follow ups are done on a daily basis.
  • Ensure a daily call log is kept of all calls made to and from the Helpdesk.
  • Assist with the management of the Helpdesk database.
  • Ensure that database records are accurate, comprehensive and updated, ensuring no job is past its target date on a daily basis.
  • Update database records with new tenant contact information and change of contractor and delete old records etc.
  • Monitor works progress from the initial report stage, through quotation receipt, ordering, and completion of works and invoice receipt.
  • Actively follow up to ensure that agreed response times are achieved.
  • Provide regular reports of works status, to Regional Facilities Managers
  • Ensure Helpdesk is switched to the Out of Hours supplier on a daily basis.
  • Assist the Helpdesk Supervisor as and when required
  • Input into the Helpdesk data base information and records for new properties within the team's management portfolio.
  • Attend the Contract Manager team meetings and Department meetings, as and when required.
  • Review weekly building reports, for specific buildings, and liaise with the Contract Manager or action as appropriate.
  • Report to the Contract Manager on a weekly basis, highlighting works outstanding, contractor performance and improvement ideas.


What you'll need to succeed
  • 3 years experience in a similar role.
  • Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
  • Some financial / accounting experience would be an advantage.
  • Must demonstrate a strong sense of customer focus.
  • Excellent verbal, and good basic standard of written, communication skills


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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