Technical Business Analyst (SC)

LA International
Wiltshire, UK
11 Sep 2019
17 Sep 2019
Contract Type
Full Time
My client urgently requires a Technical Business Analyst to work on a programme delivering an Identity & Access Management solution on the customer site in Wiltshire.

This individual will work alongside the technical delivery team with primary objectives;
*Elicit and define business requirements with stakeholders,
*Working with the developers, produce well-crafted user stories, assist with the mapping of stories to enterprise backlog and roadmap items,
*Scope and draft Service level Agreements, Operational-level Agreements and related products as part of a complex service operation,
*Help identify and engage with a wide range of primarily civilian end user teams, managing their stakeholder expectations in line with guidance from the Project Team and Product Owners,
*Work with a Lead Business Analyst who will oversee all requirements and deliverables being produced to ensure alignment with stakeholder expectations,
*Research, gather requirements, analysis, process design, user story creation for topics such as:
oCustomer experience/user journey
oIdentity lifecycle (joiner, mover, leaver)
oLifecycle automation - HR driven data integration
oContractor registration
oAccess management processes (request, approve, review, revoke)
oService provisioning, including Office365, SharePoint, productivity tools
oSelf-service tools for managers and end users, including password recovery
*Flag identified dependencies to Solution Architect and Project Managers on migration paths options,
*High-level feasibility - align with tech architecture.

Experience and skills
MUST Haves:
*Technical skills/experience:
oData modelling
oApplication access & provisioning
oApplication integration
oProduct configuration and customisation,
*Service support and business change elements,
*ITIL Service delivery experience encompassing any of the following: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement,
*Excellent stakeholder management experience with verbal and written communication to match,
*Demonstrable ability and experience of capturing and prioritising customer requirements in a complex (and sometimes ambiguous) environment,
*Be a self-starter with the ability to build great working relationships quickly with multiple stakeholders at various levels (both military and civilian) in an environment,
*A transparent way of working,
*Continually demonstrates trust as part of an organisation dedicated to defending our nation.
*Should have
*Experience of working with Product Owners, User Experience Designers and solution delivery teams to identify and refine User Stories, business rules, functional and non-functional requirements and associated assets required by development teams,
*Establishment and maintenance of a backlog of requirements for the Minimum Viable Product/S(MVP/S) using an existing agreed structure,
*Identity and access management knowledge/experience or understanding of IDAM solution components such as identity integration, provisioning, access approval workflows, access governance and reporting with one of more Identity Management platforms (e.g. NetIQ, Oracle IDM/IAM, SailPoint, ForgeRock, etc.),
*Experience of working in an agile delivery team (TDD, BDD, SAFe, Scrum, Jira),
*Defence environment experience with either valid SC clearance or having used your clearance within the last 6 months

COULD be useful if you have:.
*Knowledge of directories, including Active Directory,
*Experience of integrating end user productivity solutions, including enterprise email, Office365, Windows 10, password management and multi-factor authentication with identity and directory services,
*Facilitation of validation, verification and associated documentation and user acceptance testing of solutions,
*Experience of working to JSP 604/440,
*Service integration with Remedy ITSM,
*Integration of HR data into identity lifecycle,
*Data privacy analysis and reporting,
*IIBA accredited/ISEB qualified,
*An information security accreditation, such as CISSP, CISM, CISA or CRISC,
*Scrum master experience,
*User Research experience.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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