Travel Money Advisor

Tesco Bank
Lincoln, UK
13 Sep 2019
17 Sep 2019
Contract Type
Full Time
Based in the Lincoln Tesco Extra Store, Wragby Road, Lincoln LN2 4QQ

30 Hours per week

You'll bring the ambition, we'll provide the opportunities

Tesco has built its success - and its reputation - on a tradition of excellent service and dedication to the customer, but Tesco Bank is about more than bringing these values to a new market. It's about bringing a new approach to personal finances and retail banking. As we look to build upon existing talent within our senior and specialist roles, we're creating a backbone of excellence - offering the highest-calibre of professional a chance for wide-ranging and long-lasting impact in a business that's breathing new life into the industry.

In this role you will support the customer, people, financial and operational objectives of Tesco Travel Money through serving customers in the multi-functional bureau.

  • Continually driving bureau performance through achievement of personal and bureau key performance indicators
  • Providing a customer focused service and always adhering to Treating Customers Fairly (TCF)
  • Continually driving customer service standards by anticipating and responding to their needs and taking personal responsibility for delivering customer focused solutions
  • Adherence to all compliance and risk procedures
  • Communicates effectively to colleagues at all levels to ensure shared understanding
  • Integrating with the Travelex bureau network and wider Tesco store management teams to build strong working relationships
  • Demonstrating Tesco Values at all times

Skills and experience
  • Confidence in dealing with people
  • Effective questioning, communication & listening skills
  • Punctuality
  • Attention to detail and ability to meet deadlines
  • Flexibility to meet the needs of the business
  • Show initiative, particularly during quiet times
  • Ideally foreign exchange/banking/travel agency experience
  • Cash handling skills
  • Good numerical ability
  • GCSE grade A*-C or equivalent qualifications in English and Mathematics

Wherever your talent lies, you'll find challenge and reward in equal measure. We're here to go the extra mile for our customers - and we'll do the same for you. It's simple. As long as you have the ambition, we'll provide the opportunity for success. Visit our website and find the role that's right for you.

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