Customer Service Accounts Assistant

Recruiter
Cottrell Moore Ltd
Location
Ipswich, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
26 Sep 2019
Ref
1258984200
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
A busy position based in a beautiful modern office in Wherstead, Ipswich. The role is to provide hands on support to the sales and customer service teams and to the Finance Manager.

Cottrell Moore Ltd are HR Consultants for this design and manufacturing company that produces products for the lifestyle leisure vehicle market.

A Design led company that has always sought to provide innovative and affordable solutions based on the needs of the market and not the direction of the competition

Accountabilities

·It's a small team of 18 so often it's all hands on deck to meet goals and deadlines. This role is providing support to the Sales and Customer Service teams and to the Finance Manager.

Customer Service:

Provide order processing support for field sales reps

Helping with issues over e-mail/telephone with trade and direct retail customers

Processing emails received in the "info" inbox and directing these and telephone calls to the right person

Liaising with warehouse to ensure all orders dispatched within time-frames.

Orders/Stock:

Process orders & invoices for trade customers

Process order for retail customers

Processing credit cards for direct sales

Assist with processing & despatch of spare parts

Office Admin:

Filing

Assist with any other ad-hoc tasks as required

Quality

·Strong inter-personal skills to liaise with customers and internal staff

·Ability to work independently and as part of a team

·Pro-active, self-motivated and ability to demonstrate interest and enthusiasm

·Hands on and want to be actively involved and prepared to lend a hand

What to Expect

·Role is office based

·Support the team - we all have one goal

·Ad hoc requests

Requirements

·Experience in customer service and administration

·Great Communication Skills

·Excellent telephone manner

·A "can-do" attitude

·Good timekeeping skills

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