IT Support Engineer

Grassroots Recruitment Ltd
Eccles, UK
13 Sep 2019
28 Sep 2019
Contract Type
Full Time
IT Support Engineer

My client are a leasing IT and telecomms consultancy who have recently been awarded a significant 5 year Managed Service based in Manchester

This role will suit candidates who are wishing progress their career to 2nd line IT support role. Working On-Site in a Clients environment you will be required to perform desktop, Server and Network support within agreed SLA's, logging the troubleshooting and resolution details accurately within the preferred helpdesk software.

Suitable candidates should have at least 2 years experience within a 1st / 2nd line support environment, be extremely customer service focused and be able to demonstrate a strong knowledge of MS applications and Networking. In house training will be provided to successful candidates to enhance their knowledge.

Responsibilities include:

Assisting Service Desk when telephone volumes are high

Resolving Incidents within Service Levels for the On-Site client and remote resolution for other customers

Occasional Site visits to other North West Customers

PC / Laptop and peripheral supports and requests

Logging resolution details accurately within the helpdesk tool

Monitor SLA and escalate when Levels may not be achieved

Generating knowledge base documentation

Generating Installation / configuration documentation

Achieve team and personal predefined targets for example:

Remote fixes

There will be a need to work occasional evenings and weekends as required by the client.

Application Response Policy

To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion.

Recruitment & Diversity Statement

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability

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