IT Support Engineer

Concept Resourcing
Birmingham, UK
13 Sep 2019
05 Oct 2019
Contract Type
Full Time
Concept are currently recruiting for an IT Support Engineers within/ commutable to North Birmingham.
This role is working onsite providing desktop and laptop Windows support to various internal users up to VIP level within the public sector.
The client are looking for self-starter's, being able to retain end to end ownership and resolution of support issues working within the Service Operations teams.

Responsibilities of the role -
  • IT Support of all office based customers using a broad variety of mainstream and bespoke applications on Windows 7/Windows 10 operating system
  • Provision of remote desktop support to all customers
  • Administration for Windows 7/ 10 Exchange, RAS (Secure ID), Internet and Intranet
  • All work completed within agreed SLAs
  • Delivery of excellent customer service

The ideal candidate should have an excellent working knowledge with the following -
  • Experience as a 2nd line desktop analyst, in a similar organisational structure
  • 2nd Line Support/Troubleshooting of desktops/laptops and associated applications
  • User and desktop account administration e.g. Active Directory
  • Ideally have experience of support Apple Mac hardware
  • MUST be able to pass a basic vetting screening

Normal working hours Monday to Friday 08:00 to 17:30 based on client site.
Rate - £130 per day (umbrella / Ltd Company)
Please forward me your CV to find out more

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