Support Technician

Recruiter
Cordant People
Location
Springfield, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
26 Sep 2019
Ref
1258462233
Contract Type
Permanent
Hours
Full Time
Cordant People are currently recruiting for a Support Technician on behalf of our growing FMCG client in Fife. This is a full-time, permanent role that offers the successful candidate the opportunity to join a industry leading organisation.

The Role:
  • Logging, tracking and resolving customer technical problems (escalating where necessary)
  • Communicating with customers by phone, email and face to face
  • Working as part of a team to deliver a pro-active problem resolution service
  • Ensuring that all software purchased/installed meets our rigorous software assurance requirement
  • Operational administration of a Cisco Telephone system
  • Ensuring all procedures and other documentation is kept up to date and followed
  • Involvement in projects within the department and across the organisation

The Candidate:
  • Full UK Driving Licence Essential
  • Knowledge of Cisco networks
  • Knowledge of Microsoft Windows
  • Knowledge of Microsoft Office
  • Strong customer service and communication skills
  • Investigative and problem solving skills
  • High attention to detail
  • Adaptable to an ever-changing environment
  • Ability to create new and follow existing policies and procedures

All successful applicants will be contacted with in 5 working days. Unfortunately, due to the high levels of response we will not be able to respond to everybody.

As an equal opportunities employer, Cordant people welcomes application from all sections of the community.

CP1

Cordant Group is an equal opportunities employer

Cordant Group is an equal opportunities employer

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