111 Team Manager

Recruiter
DHU Health Care Derby 111
Location
Leicester, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
25 Sep 2019
Ref
1258451360
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Employer: DHU Health Care CIC

Department: DHU 111 (East Midlands) CIC

Location: Leicester

Salary: £25,537.03

DHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.

An exciting opportunity has arisen for Team Managers to join our Management Group.

Duties of the role include:

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Responsibility for the day to day management of a DHU Call Centre team and the line management of Call Advisors and Service Advisors

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Assisting in ensuring operational effectiveness and efficiency within the National Quality Standards and KPI's for all NHS 111 and Out of Hours Contracts

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Developing and coaching your team of Call Advisors and Service Advisors with the support and guidance from the Service Delivery Manager and Assistant Clinical Director, to provide a safe and quality patient focused service for all the NHS 111 and Out of Hours Contracts

Due to the location of this post you will require excellent technical skills and the ability to solve problems and make decisions quickly with limited support, you will been to be dynamically minded with good leadership skills.

The ideal candidates will be educated to degree level or equivalent experience. You will have previous Team Leader/ Supervisory experience and previous experience of working with staff in a busy service environment. You will need to be a coach or booked in to attend the coaching course.

You will be a proven team player, have the ability to work under pressure and ensure a supportive and conducive environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.

DHU Health Care CIC is committed to Equality of Opportunity and welcomes applications from all sections of the community.

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone's responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions

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