Trainer (Software)

Marlow, UK
13 Sep 2019
22 Sep 2019
Contract Type
Full Time
Trainer (Software)

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

Position: Trainer
Location: Marlow, Buckinghamshire
Job type: Full Time, Permanent
Salary: £30k to £35k per annum

About the role:

The CIPHR Training team is looking for an experienced, dynamic trainer to deliver training at our training centre within CIPHR HQ in Marlow, regionally and on our client sites. Training is delivered in a variety of formats including classroom, remotely and online and ranges from introductory familiarisation training right though to data analysis and reporting to ensure our customers are fully equipped to maximise the utilisation of their CIPHR solution.


- Delivery of first-class training to clients and employees.
- Ensure training course content is up to date and reflective of current product releases features and functionality and is maintained in line with current HR legislation and best practice.
- Create and maintain training materials
- Proactively identify revenue generating opportunities and bring them back to the business for action.
- Ensure CIPHR employees are equipped with the appropriate level of product knowledge to assist them in the performance of their job role
- Confidently respond to client enquiries, deal with them appropriately. Escalate any enquiries that need further investigation to the appropriate team.
- Ensure the training environment; hardware, software and equipment are fit for purpose and that the learning experience for our delegates is productive and enjoyable.

About you:

- Delivering training courses to clients in a variety of formats and locations. This may require travel and overnight accommodation in the UK.
- Update training course content in-line with new product releases.
- Interact with other CIPHR teams to highlight any gaps in our training courses and Online material.
- Develop product knowledge throughout the employee base in CIPHR
- Proactively identify Client Opportunities.
- Proactively identify product enhancements and product issues and log them in the appropriate internal systems.
- Gain and evaluate product and training feedback from delegates and incorporate appropriately into training and product feedback mechanisms.
- To ensure that the training environment is "fit for purpose" and that our products are reflected in the best possible manner in this environment.
- Liaise with the IT team to ensure that the training environment is fit for purpose, has the latest software installed and that the equipment is operating to a satisfactory standard.
- On an ad-hoc basis be involved in pre-sales activity.

About us:

CIPHR are a rapidly expanding, innovative, UK based tech company who provide online (SaaS) HR systems and solutions to help organisations attract, engage, manage and retain their workforce more effectively.

CIPHR's mission is to be a strategic partner in the delivery of software and services, to unlock the true value of people-related data. We work hard to meet client demands through software, outsourcing, data management, and new forms of knowledge-based services.

With ambitious growth plans, and working in a rapidly changing and developing market, we are looking for extraordinary and talented people that will implement creative and innovative ideas and solutions.

We want to continue to expand our growing workforce with creative professionals who can add value and originality to our teams. Employees need to be dedicated to providing top-quality services and have the ability to develop a wide understanding of key HR issues and what CIPHR does to resolve them.

You may have experience of the following: Software Trainer, Learning and Development Manager, IT Trainer, Lettings, Software Installation, Technical Trainer, Residential Software, Training Advisor, etc

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