Assistant General Manager

Wren Kitchens Ltd
Bristol, UK
05 Sep 2019
28 Sep 2019
Contract Type
Full Time
We are now looking for an additional Assistant Manager in our Bristol Cribbs showroom, to support the existing team in delivering an exceptional customer experience; from initial engagement through to delivery or completed installation.

We provide full training when you join, so to start, you'll be enrolled onto our Management Induction Programme. You'll begin your journey in the showroom, learning about our products and our systems and completing an e-learning course. After that, we'll send you to our purpose built Training Academy for a short while, where you'll receive some intensive face to face kitchen and management training to prepare you for managing your team. You'll complete the full training programme, alongside your management role.

Here are more details about what our Assistant Managers do at Wren:

Critical Purpose of Role:
  • To support General Showroom Manager in delivery of exceptional customer experience; from initial engagement through to delivery or completed installation
  • To be a sales expert within the showroom and to share this knowledge by leading training & up skilling the showroom team
  • To ensure Wren values are adhered to throughout the showroom & to develop skills across the team

Main Responsibilities:
  • Cover for the General Showroom Manager, and all their duties, when away from the showroom
  • Support General Showroom Manager in managing end to end customer experience; engagement, design and closing the sale
  • Managing in showroom team to deliver sales targets, service standards & Wren values
  • Working with General Showroom Manager and Operations Manager to identify individual sales training requirements across the showroom team
  • Allocating web, telephone and walk in customers to designers

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