Resident Liaison Officer

Location
Twickenham
Salary
£19000 - £22000 per annum
Posted
13 Sep 2019
Closes
11 Oct 2019
Ref
00098180
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Are you a great communicator who can deliver excellent customer service?

This Company carries out a complete range of decorating, building and repair works across London, Kent and the South of England.

They are looking for a Resident Liaison Officer to join one of their busy teams working on projects covering various sites across Twickenham & immediate surrounding areas (Reading / Slough / Guildford).

*The postcode on the job advert is the Main Office address not the site location.

The job involves being proactive in attending to a large number of properties owned by a large housing association, Because of this candidates must be able to drive and be happy driving for large amounts during the day.

The Role

The role of an RLO is to effectively communicate with residents whilst refurbishment works are carried out. Acting as a vital first point of contact, you will interact with residents face to face, via phone, letter and email.

Due to the nature of your role, you will split your time between site and the office. They would expect that your time will be split approximately 80% on site and 20% at the site office or head office.

As an RLO you will be expected to be on site every day, but you may use the head office or site office as a base.

Main Duties

- Preparing correspondence to cover issues such as access, delay in works, change/adding works, resolving complaints. Lettering residents for pre-work starts - hand delivery if possible
- Dealing with residents issues and complaints (via telephone, email or site visit if necessary
- Attending coffee mornings on larger sites with the Foreperson, to discuss works that are to be undertaken with residents.
- Collect colour choices for internal communal areas and external where applicable.
- Collecting KPI's in the form of booklet responses on completion of works. Logging results on an excel spreadsheet.
- Appointment arranging for painters, sub-contractors where necessary.
- Aid the foreperson in daily tasks that they are unable to over.
- Build good relations with the contractors.

Person Specification

- No previous RLO experience is necessary
- Must hold a full driving license - Under 25's are not covered by our insurance. You will need to use your own vehicle and ensure that your policy covers you for Class 1 business use.
- You should be a confident driver
- Must be flexible to accommodate resident needs.
- Excellent time management and organisational skills.
- Must be personable and a great communicator - able to adapt to different situations and types of people.

Additional Information

- A DBS check will be required.
- A company vehicle (contingent on age) and mobile phone will be provided.
- Hours: Monday to Friday 8:00 am to 17:00 pm
- Salary: £19,000 - £22,000 dependant on experience

To apply please send your CV.

All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.

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