Sales Support Executive

£18000 - £23000 per annum
13 Sep 2019
11 Oct 2019
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
This job is ideal for anyone who wants their break into sales & customer support. Or maybe you are an administrator seeking your next step into a customer-facing role?

The Company:
This company is a leading provider of IT product sales & procurement software & services. They track the stock & price of over 5m different IT & office products. Customers use their data to find & buy stock, populate their webstores, purchase electronically & provide delivery tracking.

Based in Mayfair, this company offers services to 25,000 customers. They recently launched a new service, and are growing the support team.

The Role:
Exceptional post-sales support & customer service is essential. You'll be on the front line - welcoming new customers, getting them started & building relationships.

- Daily handling of support emails, calls & support tickets from customers.
- Calling & emailing existing clients to resolve issues & questions.
- Inputting data, organising demos, sending documents.
- Using internal systems to offer advice & fixing non-technical issues.
- Providing simple how-to guides & FAQs to new customers & existing users.
- On-boarding new customers & users by helping them work through setup procedures.
- Looking after visitors to the support website & passing leads to the sales team.
- Updating & managing customer information, completing account profiles,
- Performing admin tasks e.g. capacity & performance checks, running processes on internal systems, monitoring system status to proactively resolve issues for customers.
- Being the voice of the customer, translating their needs into feature requests. You will be a key member of the company, working alongside the UK sales team helping deliver customer success and delight.

The Person:
- Positive, self-motivated & enthusiastic
- Quick learner
- Exceptional listening & communication skills
- Great speaking voice, friendly & chatty yet professional
- Ability to build strong rapport & relationships over the phone
- Good organisational, multi-tasking and prioritisation skills
- Great attention to detail
- Good timekeeper & reliable

Essential: Minimum Maths & English GCSE. Fluent spoken & written English. Computer literate, proficiency in Google/MS Office, especially Docs/Word, Sheets/Excel.

Desirable: A-Levels/BTEC/Degree in a related subject. Previous experience of a customer service role (Retail, Hospitality or Office). Zendesk or similar support software. Exposure to digital marketing & social media. Foreign languages.

Other Qualifications: Any that show your enthusiasm & diligence.

Experience: Preferably 2nd job, but open to enthusiastic new starters.

Salary & Benefits:
- £18-£23k + quarterly bonus
- 25 days holiday + 8 bank holidays
- Office hours 9am to 5.30pm Monday to Friday
- Continuing education support available after probation
- Free fruit & drinks in the office
- Relaxed West-End office

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