2nd line support (Win 7/8/10, Active Directory, Office 2010/2013,O365, Sharepoint, Networks)

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Location
Cambridge, UK
Salary
Competitive
Posted
09 Sep 2019
Closes
13 Oct 2019
Ref
1249321479
Contract Type
Permanent
Hours
Full Time
2nd line support (Win 7/8/10, Active Directory, Office 2010/2013,O365, Sharepoint, Networks, DNS, DHCP, Group Policy)

£27k plus benefits

As 2nd line support you will be responsible for providing helpdesk incident management and resolution, support for the delivery of new and existing service solutions, and overall helpdesk service operations.

Skills
  • Win 7/8/10
  • Active Directory
  • Office 2010/201/O365
  • Skype for Business
  • Sharepoint 2010/201/Sharepoint online admin
  • Network DNS,DHCP, Group Policy
  • VM Ware, Hyper V
  • Service Now ticketing system

The Role

You will work in close partnership with Information Services colleagues to support the company infrastructure and computer systems including:
  • Prompt and efficient triage of Tier 1 and 2 incidents, management and resolution.
  • Prompt escalation and collaboration in relation to tier 3 incidents.
  • Logging of all incidents using ServiceNow.
  • Procurement and provision of computer equipment and peripherals to employees.
  • Tier 1 and 2 administration and monitoring of Backups, Active Directory, Mail filters, Anti-Virus and other operational tools.
  • Client software/hardware installation and configuration.
  • User and team training, and guidance on best practices.
  • Project support to IS colleagues.
  • Completion of appropriate Compliance documentation.

Please reach out for a more detailed job description and discussion about this opportunity

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