Customer Service Advisor

Location
Birmingham
Salary
£16500 - £17999 per annum
Posted
12 Sep 2019
Closes
23 Sep 2019
Ref
00098144
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a Social Enterprise which provides access to affordable credit to those individuals who would typically be refused credit from banks and would otherwise fall prey to predatory lenders.

In addition to affordable credit this social enterprise provides budgeting advice and support which helps to improve individual's financial wellbeing, this advice and support includes helping individuals improve their credit profile, signposting to free to use debt advice companies and advice on accessing grants and other support schemes to help with essential living costs.

Customer Service Advisor's are responsible for an outstanding service throughout the customer journey.

Typical duties will include;

- Communicating with customers accurately and efficiently
- Providing outstanding service to customers
- Assessing loan applications and making recommendations.
- Providing help and advice to customers
- Building and maintaining relationships with customers
- Managing your own Credit Control portfolio
- Ensuring compliance with company policy and regulatory requirements.
- Applying 'Treating Customers Fairly' principles
- Achieving personal targets and KPI's.

This role will suit an individual who;

- has excellent customer service skills
- has strong organisational, written and verbal communication skills
- has an outstanding telephone manner
- is IT literate and able to learn new technologies
- can work under pressure in a customer facing environment
- is honest & trustworthy and can exceed customer service standards
- has a 'can do' attitude and add value to the organisation
- is able to work on successfully on their own initiative and within a team

Salary: £16,500 to £17,999 per annum
Hours of workMonday to Saturday (35 hours) FT and PT hours available
Pension Company Pension Scheme
Insurance: Company Life Insurance and Critical Illness Cover
Holidays: 33 days per annum (including statutory holidays

Location: Birmingham, Coventry, Walsall, West Bromwich and Wolverhampton

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