Air Ticketing Agent

Norwegian Cruise Line
Southampton, UK
19 Aug 2019
15 Sep 2019
Contract Type
Full Time
Norwegian Cruise Line is the innovator in cruise travel with a 50-year history of breaking the boundaries of traditional cruising. Our customers are at the heart of our business, and as the pioneer in cruises, everything we do is about delivering premium cruises to every one of our customers.

We're therefore looking for the best and brightest applicants to join our all-star team in Southampton, UK. Life at Norwegian Cruise Line is fast-paced, and as full of change as it is of opportunity. Join our team, and Feel Free to be part of a company that continues to break the traditional boundaries of cruising all over the world.

We are seeking an experienced Temporary Air Ticketing Agent to join us initially for up to two months.

We offer a diverse, exciting and international working culture, competitive salary and free parking. If you believe you have the right profile and are what we are looking for, then please apply!


Initially temporary for two months but could be extended.

Issue all scheduled airline tickets adhering to airline contract rules and deadlines.


Issuance of all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35 fares as per airline contracts and in addition published fares as necessary

Ensuring all deadlines are met regarding ticketing time limits and that tickets are issued according to required despatch timelines

Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised

Issuance of tickets at the lowest cost in order to maximise revenue

Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing

Providing assistance for all ticketing contract related queries and solving any related issues

Recalculate fares and reissue tickets on an ad-hoc basis to meet the ever-changing needs of the customer Liaising with internal agents to plan and prioritise issuance of tickets by sailing date


Ensuring 100% accuracy to ensure ADMs are minimised

Keeping up to date with contract amendments

Crisis management with operational hazards such as airline strikes

Dealing with the pressure of a busy environment

Providing excellent customer service


Must have Experience in issuing different kinds of tickets - nett/BT/IT/Cat 35/ published fares

Fares and ticketing 1&2 qualifications or 2-3 years of experience in a similar role

Experience & understanding of Amadeus CRS (preferred) or another GDS

Outstanding attention to detail

Excellent organisational skills with the ability to prioritise and deliver to tight deadlines

Self-motivated & Ability to work under pressure and use own initiative

Excellent written and verbal communication skills

Computer literate - Word, Excel and Outlook

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