Account Manager

Recruiter
Dynamite Recruitment
Location
Eastleigh, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
26 Sep 2019
Ref
1247763685
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Account Manager
£22,000 P/A + Full Company Benefits
Monday to Friday 9am to 5pm

Duration of contract: 12 month contract

Plus fantastic benefits

Processor Fridays
Annual company outing
Social events
22 days holiday plus bank holidays
Pension
Plus many more
Dynamite Recruitment is currently working in partnership with a very well established service provider who is based in Chandlers Ford

Our client pride themselves on their customer's experience and as a result are now looking to expand their Client support team

We are currently looking for an account manager who will look after a portfolio of key client accounts on a daily basis

As an Account manager you will be responsible for the following :

The Role:

Taking ownership of a portfolio of key client accounts, ensuring each client receives a high level of quality service that reflects the company's Vision and Values.
Maintain the company's existing relationships with customers through regular meetings and phone calls.
Assisting with increasing retention and improving commercial value with client accounts.
Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
Ensuring KPI's are met and Service Level Agreements and adhered to.
Ensuring consistent communication with all necessary stakeholders.
Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
Working with your assigned Administrator to define their weekly tasks and plan.
Following up outstanding quotations.
Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
Auditing your accounts on a regular basis.
Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
Playing a positive part in the team and contributing to overall team goals!
The Ideal Candidate:

Must have previous customer services experience working with key clients from either an office, call centre or contact centre environment
Will ideally have experience of managing a portfolio of clients' accounts from a service environment.
Must be used to liaising with clients via phone and email, and will ideally have some experience meeting with clients face to face.
Must have a good telephone manner and strong IT skills
Must be accurate and have good attention to detail.
Will have a can do attitude and be proactive with their own work load.
Must produce work to a high quality and be able to react to different tasks as they arise
Must be a positive person with good work ethic and attitude!Key words: Account manager , Account management , Client support , Client accounts , key accounts

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

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