Application Support Engineer

Southampton, UK
09 Sep 2019
02 Oct 2019
Contract Type
Full Time
Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

If you fancy joining a team which strives to make a difference, moves at lightning speed and is a little bit unique, we'd like to hear from you. Due to company expansion, we are currently looking for an experienced Application Support Engineer to join our Application Support team.

Primary areas of responsibility:
  • Manage and resolve issues within the ticket management system
  • ITIL Awareness
  • Supporting multiple tickets simultaneously
  • Ensure users are kept updated
  • Problem solving and investigating queries
  • Supporting with the release process across multiple environments
  • Updating / Maintain user permissions
  • Creating technical knowledge base documents to be used within the team
  • Working closely with internal teams and clients to ensure high quality fixes
  • Working to strict deadlines for delivery
  • Administrative and ad hoc activities as required
  • Effective communication to resolution across business departments
  • Maintain confidentiality within all aspects of the job role
  • Requirement to work a flexible schedule, including nights, weekends and holidays and be a part of an on-call rota

Minimum level of experience required: (including any industry-specific experience)
  • A minimum of 3 years' Application/Development support experience

Minimum skillset required:
  • Being a logical thinker with good analytical and problem-solving skills
  • Demonstrable experience supporting Microsoft SQL Server 2012 or later
  • Experience with SQL to an advanced level
  • Be able to demonstrate a good level of knowledge in HTML, JavaScript, C#
  • Excellent communication skills across all levels and enjoy working as part of a team

Rewards for you:
  • Benefits including 25 days holiday (plus your birthday off!)
  • Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme
  • Great team and office environment

We know that everyone has commitments outside of work, and we don't want anyone to feel they're not able to apply to come and work for us based on the hours they are able to work. We have people working all kinds of working patterns here at Benefex to fit around childcare, public transport, and even their Wednesday evening football match! If you're not looking for full time working hours, then come and chat to us and we'll do our best to agree a working pattern with you that works for both you and the business. We recognise that great work is all about what you deliver for the organisation... not the hours you're in the office.

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