Systems Support Officer

Surrey County Council
Surrey, UK
07 Sep 2019
25 Sep 2019
Contract Type
Full Time
£30,660 per annum for 36 hours per week. This position will be based in one of our local area offices. The successful candidate may be required to travel to other offices as required in the order to provide support the Directorate.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
About the role
Would you like the exciting opportunity to make a difference to the lives of families and young people in Surrey? If so why not join our Performance and Systems team as a System Support Officer. Reporting to the Performance and Systems Manager you will be able to demonstrate a logical approach to problem solving, attention to detail and the ability to work under pressure to meet tight deadlines.

Service - This role is part of Children, Families, Life Long Learning and Communities (CFLC) directorate, and sits within the Quality and Performance Division. The aim of this division is to improve strategic and operational planning, develop stronger partnership, increase capacity for supporting specific service improvement strategies.

Team - The role will be to work in a team directly across CFLC to ensure business systems are fit for purpose and relevant to the needs of the department and provide first & second line support to practitioners and operational staff to make fullest use possible of business systems.

Role - Your role will involve processing helpdesk calls and emails, often relating to highly sensitive data within a set time frame to comply with Service Level Agreement timescales.

Excellent time management skills, and meticulous attention to detail and focus are needed for this role. You will need to work closely with social care/ education colleagues when responding to requests and are expected to maintain a professional dialogue with all stakeholders throughout the process.

The post holder must be able to work flexibly as the role involves working alongside colleagues in different offices across the Surrey area, undertaking a range of tasks depending on business need.

To be shortlisted to interview for this position your application will clearly evidence:
  • Experience of working within LCS or Capita One systems
  • Experience in the effective support of business systems in a local government or similar setting
  • Ability to provide excellent customer service
  • Educated to 'A' level standard or equivalent experience
  • Experience of dealing with call logging system will be an advantage. The successful candidate will also be able to demonstrate excellent IT skills, including LCS system, or Capita One system, MS Outlook, Word, Excel

You will use the call logging system as well as case management system in operation in Children's Services (or the Education's services), be accountable for your tasks while demonstrating an understanding of confidentiality.

For more information please find attached to the bottom of this advert a full job profile.

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