Transformation Project Manager

Change Xchange Hub
Hertfordshire, UK
09 Sep 2019
22 Sep 2019
Contract Type
Full Time
The Council is looking for a Project Manager, experienced in the management of transformation programmes, to work with us on the delivery of service change implementation.

Critical to this role will be the successful implementation and integration of the software systems that are vital components of achieving the council's aims for its Watford 2020 transformation programme of being customer-focused, digitally-enabled and commercially-minded.

These comprise: a direct debit solution, a database solution, an associated label printing solution, a customer relationship management solution, a partner's job-tasking solution, all operating on, and within, the council's secure IT infrastructure.

The role will include:
Providing effective, proactive project management support to the project including project governance to ensure accurate and timely updates of project progress and dependencies (through meetings / reporting etc)

Liaising with the relevant council teams to lead and drive forward the project in line with the agreed implementation plan, whilst allowing internal staff and teams to 'own' the transformation and implementation

Managing interactions and programming with other internal projects, such as the implementation of a new customer relationship management system for the entire organisation, appreciating the limited technical resource available to balance all service requirements' as well as 'ensuring that the service conforms to the design principles of the Watford 2020 programme'

Ensuring the integration of all relevant project streams and managing critical dependencies

• Understanding contract management in a local authority environment in order to support the procurement of the software

Provide the technical support to enable the successful integration of the identified project software with the council's and partner systems

Coordinating the review and revision of customer terms and conditions

Supporting the development and roll-out of new procedures for the new service

Supporting the recruitment and training for CSC staff and Garden Waste Officers
Coordinating and ensuring the delivery of the associated communications and engagement plan for the service

Coordinating the UAT of integration of new systems

The Candidate
The ideal candidate will:
Have experience of managing a project to deliver service changes, impacting multiple systems and complex integration ensuring they effectively integrate to provide the required end to end service

Be qualified to PRINCE 2 Practitioner level

Have extensive 'hands-on' experience of project management in a local authority environment, including good working knowledge of governance, detailed project planning, risk and issue management and highlight reporting

Have transformation and change management experience, used to working collaboratively and sensitively with individuals impacted by any changes

Have a detailed understanding of contract management in a local authority environment, including best practice approaches

Understand both the financial and non-financial benefits of digitisation

Have experience of managing the implementation of commercial ideas

Be able to work individually, as well as functioning within a dynamic and ambitious programme team of internal staff and consultants

Have the ability to work with teams across the council to ensure that the project is robustly managed and the relevant stakeholders remain engaged at the appropriate times

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