Membership Engagement Manager - Not-For-Profit Trade Association
Membership Engagement Manager - - Not-For-Profit Trade Association - 1 Year FTC
London EC1Y, UK
up to £50,000 Up to 15% Company Pension, Life Assurance, Income Protection 27 days annual leave, fresh fruit in office, access to flexible working
Excellent opportunity for a Membership Relations specialist to join the Pensions and Lifetime Savings Trade Association. Established in 1923 our mission is to help everyone achieve a better income in retirement.
We work to get more people and money into retirement savings, to get more value out of those savings and to build the confidence and understanding of savers.
+ Over 1,300 pension schemes with 20 million savers. These include defined benefit, defined contribution, master trusts and local government funds.
+ £1 trillion in assets
+ Some 400 businesses which provide essential services and advice to UK pensions providers.
We bring together the industry and other parties to raise standards, share best practice and support our members. We work collaboratively with members, government, parliament, regulators and other stakeholders to help build sustainable policies and regulation which deliver a better income in retirement.
The Membership Engagement Manager Role:
This role is a member of a four-person membership engagement team. The department leads on the engagement of members in order to ensure we capture their insights to convey back internally and to learn and improve from and, crucially, in order to impact our retention. The role requires a person who has first class interpersonal skills and professionalism who is able to communicate effectively with members on complex issues and who can also contribute more broadly to achieving our membership engagement objectives.
+ Conducting engagement campaigns, using a full range of techniques including face to face meetings (some travel around the UK), phone calls and emails.
+ Contributing to recruitment campaigns, where required, including conducting face to face meetings and phone calls.
+ Using our CRM and email marketing software for segmentation, marketing communications and reporting, making full use of its capabilities, and developing and maintaining our database.
+ Working closely with the other members of the Membership Engagement team and across the organisation
+ Performing other duties as required.
Essential experience and knowledge requirements:
+ Proven experience in membership, client relations, sales or marketing, ideally in the context of a membership organisation.
+ Proven experience of developing relationships, problem solving issues and achieving membership/sales targets using a variety of techniques including face to face and telephone work.
+ Experience of customer engagement work and customer journey.
+ Experience of using CRM packages.
+ Knowledge of pensions, finance or the lifetime savings markets would be a distinct advantage.
Key skills and personal attributes:
+ Personally credible with a professional demeanour that generates the trust and confidence of a range of audiences.
+ Quick to learn industry terminology and subject matter in order to be credible to pensions professionals.
+ Personal resilience.
+ Ability to work effectively, both in a small team and to manage relationships across a broader organisation.
+ Confidence with face to face and telephone work and being an ambassador for the organisation
+ First class written and oral communication skills.
+ Effective organisational ability to manage keep track of a range of activities, with good attention to detail.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.