Services Delivery Manager - SAP Managed Services
Competitive Salary plus benefits package
Permanent, Full-Time Role (No Contractors Please)
Excellent opportunity for a SAP Services Delivery Manager to join one of the leading SAP authorities delivering solutions to more than 6,000 customers worldwide
We are one of the leading international IT full-service providers in the SAP environment, with employees in 25 countries. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence.
Since 2008 we have belonged to the NTT DATA corporate group, one of the largest telecommunications firms and IT service providers in the world. This cooperation allows our customers to take advantage of the best available support with their expansion plans, and provides our employees with a world leading network of specialists.
+ Established in 1989.
+ More than 7,000 employees
+ Specialist for innovative SAP technologies, like S/4HANA, Cloud Computing, Big Data, Business Analytics, User Experience (UX) as well as the Internet of Things
+ Globally SAP Certified in Hosting, AMS, HANA Operations and Cloud Services
+ More than 6,000 customers worldwide
+ Headquarters in Bielefeld (Germany)
+ Located in 25 countries
Managed Services – About Us:
Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers’ solutions from A to Z, transforming trust, into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
Please apply to join a thriving team of creative consultants who are friendly, knowledgeable, highly skilled and love the variety of work within Managed Services.
The Services Delivery Manager Role:
The position of Service Delivery Manager within Managed Services will undertake a number of customer focused roles including:
+ The 'Business as Usual' (BAU) Operational Manager during all stages of the Application Management Services (AMS) lifecycle
+ Responsible for the fulfillment of all contractual obligations towards the “Customer”
+ The central global contact person for the “Customer” regarding AMS, Technical Management Services (TMS) and Hosting services
+ Responsible for the internal coordination of all involved - AMS, TMS and hosting teams
+ Responsible for the external coordination for relevant and defined partners
+ The customer advocate within itelligence for all BAU activities
+ Service Delivery Management and Quality Assurance
+ Service Level & Escalation Management
+ Customer Engagement Management
Become part of a Global Company with a history of success and ambitious plans for the future.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.