IT Helpdesk Support Apprentice

Recruiter
QA LIMITED
Location
St. Leonards-On-Sea, UK
Salary
Competitive
Posted
07 Sep 2019
Closes
19 Sep 2019
Ref
1254464345
Contract Type
Permanent
Hours
Full Time
Employer description: Astec Computing are a Microsoft Gold Partner and have many other industry accreditations. This has been achieved by investing in our team with continual training and learning. This means you have access to the most skilled and knowledgeable people to help your business. We have many years of experience, operating successfully since 1992 with a huge breadth and depth of expertise covering every aspect of technology in ; Main role and responsibilities: As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: Answering, action and monitoring centralised IT Service Desk phone calls Carrying out initial incident diagnostics, resolving with a first line fix where possible or escalating to other areas of the IT Department to resolve if necessary Using your skills to support customers via telephone, remote access tools and on occasion, on site Updating all records in a timely manner, with associated information pertaining to the full life cycle of the support call Liaising with second line support personnel, as required Desirable skills: Good communicator Hard worker Previous experience of speaking with members of the public Good computer skills Ability to work under pressure Personal qualities: Friendly and personable nature Keen to be part of a team Desired qualifications: 5 GCSE's total English and Maths GCSE grade D or above 3x GCSEs grade A-C in any subject A-Levels, preferably in ICT Future prospects: Full time position with further development and career ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for ; To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive ;

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