Customer Service Contracts Administrator

Location
Solihull
Salary
£17000 - £21000 per annum
Posted
03 Sep 2019
Closes
01 Oct 2019
Ref
00097916
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a telecoms and technology company headquartered in Solihull. They are a communications company with a difference.

Ther work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of their solutions, this company is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. They have around 200 passionate colleagues working within their business supporting their ever-growing customer's needs.

Job Title:Customer Service Contracts Administrator
Reports to: Customer Service Manager
Role Type: Permanent
Location: Blythe Valley Park, One Central Blvd, Solihull B90

Summary and purpose of the job:

They are seeking an experienced and talented Customer Service Contracts Administrator to manage contracts with customers and suppliers to assist with customer onboarding.

You will provide pro-active & reactive customer service to their network of 8000 existing customers who buy and utilise their products.

The successful candidate will work from their Solihull office as a key member of the customer service team, working to ensure that customers are onboarded smoothly and raising contracts with third party suppliers. Ensuring equipment is delivered to customers in advance of services going live and the first experience with this company is business brilliant.

They will work with the customer service team leaders to help ensure they are always providing the highest standards to their customers and continuously improving their service.

Key Responsibilities include:
- Keeping customers updated with order progress
- Dealing with customer onboarding and offboarding
- Sending out equipment to customers
- Setting up services and placing orders with their suppliers
- Managing customer contracts for support
- Issuing maintenance notifications to customers for planned maintenance work

The successful candidate will have:
- A professional approach to team and customer relationships.
- Emotionally resilient when under pressure.
- Will be IT literate in PowerPoint, Word, Excel and Outlook
- Excellent communicator in both written and verbal communications
- Excellent presentation skills and the ability to actively listen and react to customers' needs
- Ability to work calmly under pressure and think quickly.
- Ability to build trust and credibility with customers and colleagues to ensure the longevity of the relationship.

Previous Experience
- 2 years' experience in a Customer Service role or contract administrator role.
- Experience in an IT or telecommunications role would be advantageous where you have gained experience of using technical products.

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