Microsoft Dynamics (NAV) Consultant - Home Based With Travel

Recruiter
Bright Executive Recruitment
Location
Hook, UK
Salary
Competitive
Posted
29 Aug 2019
Closes
25 Sep 2019
Ref
1246980020
Contract Type
Permanent
Hours
Full Time
My client is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3000 customers across 20 countries.

The main aspect of the role is to pro-actively contribute towards an effective and efficient technical team by identifying, analysing and implementing solutions within knowledge specific areas. The position plays an important role in the detection of, and provision of solutions to problems (code changes, workarounds & known errors) and prevention of their reoccurrence.

Excellent Customer Services skills are essential as the role involves liaising with clients on a daily basis.

Responsibilities:

This position is a key role in supporting the customer after delivery of the solution.

Core Responsibilities:

o Investigate problems with Microsoft NAV software on customer's systems at a technical level.

o Investigate problems with supplied software on customer's systems at a technical level.

o Identify both functional and system (code level) problems

o Identify the root cause of the problem.

o Highlight possible solutions including changes to code and new code, and present these where required for review.

o Analyse bugs and identify necessary development and then complete the development, unit testing and data fixes to resolve them.

o Manage the release of the fixes to the customer as per Methodology

Customer Interaction

o Liaise with customers at all levels from I.T. Assistant to IT Director for additional technical information which may be required to assist in the resolution of problems.

o Carry out customer site visits to investigate and resolve more complex issues where necessary.

o Attend, document and contribute to technical handovers of new customer systems and more detailed existing customer system changes.

Other duties:

o Act as a mentor to other team members

o Liaise with department administrator to ensure that customer contact is being made at agreed timescales. Monitor individual task dashboard to ensure that allocated work is carried out to deadlines.

o Always work to meet and exceed both departmental and individual KPI targets and service level agreements.

o Carry out ad-hoc project work within specialist area to fulfil company demands.

o Work to increase personal knowledge in role specific areas.

o Attend and contribute to relevant company staff meetings, including

§ Regular team meetings (to discuss key issues, etc.)

§ Monthly product development meetings (to feedback and contribute to the resolution of issues in the master system).

o Contribute any ideas, comments and suggestions for the future of the department and the company as a whole.

o Any other duties as required.

Bright Executive Recruitment is acting as an employment agency in relation to this vacancy.

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