Field Service Lead

Location
Cambridge
Salary
£40000 - £45000 per annum
Posted
29 Aug 2019
Closes
26 Sep 2019
Ref
00097788
Contact
Recruitment Genius Ltd
Sector
Engineering
Function
Operations
Contract Type
Permanent
Hours
Full Time
Field Service Lead
UK Based

This company is looking for a Field Service Engineer to provide an efficient and professional repair, maintenance and service provision on a wide variety of HPLC, GC, MS, CTC, Symbiosis, Dissolution, & associated systems to customers where required as the business demands.

A negotiable salary (according to experience) is accompanied with a fully serviced company car and pension scheme, lunch allowance, laptop and mobile phone.

Responsibilities:

- Carry out repair, calibration and service of laboratory equipment.
- Perform preventative maintenance and service to contract schedules
- Carry out on site installation and operational qualification to manufacturers protocols.
- To fault find and resolve issues to customer expectations to Service Level Agreements
- Build and maintain strong customer relationships and maximise customer's use of the products and services.
- Time management and prioritise your skills to complete work to deadlines
- Respond to breakdowns that the office receive.
- Demonstrate a proactive and self-motivated approach to maintaining current knowledge of products and services and consistently offer customers an enhanced service
- Build harmonious, productive working relationships with all members of the company and maintain a co-ordinated team approach
- Maintain, develop and report OQ/PV Documentation for the client/customer as part of the company's services.
- Maintain up to date knowledge of the Company's products and services and current research to keep customers and potential customers informed and maintain the company's profile.
- Maintain data and provide accurate reports to deadlines
- Maintain adequate amounts of stock and equipment at all times in order to minimise customer downtime and ensure compliance with contractual objectives
- Develop and maintain effective customer facing communication and questioning skills to determine the issues to be resolved.
- Ensure customer field service reports are completed and any surplus parts are returned to the office within a 48 hour time frame.

Skills and Experience:

- Previous experience as a Field Service Engineer, working on a range of laboratory and life sciences equipment
- Familiarity with chromatography and mass spec software, including Empower, Chemstation, TotalChrom and Chromeleon.
- Ideally you will be educated with an HNC, HND or BSc in a life science discipline or an ONC, HNC in an engineering discipline.
- Full UK driving license
- Experience of effective internal/external communication skills in a customer facing or customer service environment, with excellent telephone manner.
- Demonstrable experience in supporting customers and the service co-ordinator to achieve business objectives by providing accurate service reports to deadlines
- Intermediate level IT skills in MS Office and report writing in Word & Excel.

UK Based - Applicants must be willing to travel

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