1st Line Support Technician

PTS Consulting
London, UK
24 Aug 2019
05 Sep 2019
Contract Type
Full Time
PTS Consulting is currently recruiting for a 1st Line Support Technician to assist one of our many clients on-site. the overview of the role is to work as part of a dedicated managed services team, providing remote support covering 400+ users across 13 sites internationally, as well as servicing a large organisation on site. you will provide professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customers informed of the progress.

The Service Desk team provides support on 24 x 7 x 365 basis, shift work will be required.

the shifty pattern consists of:
  • 12-hour day shifts (8 am - 8 pm)
  • 12-hour night shifts (8 pm - 8 am)
  • Standard day shifts (7am - 3:30 pm, 9am - 5:30 pm, 10:30 am - 7 pm)

Skills required:
  • 3 year's experience in a similar field.
  • Experience working a night shift rotation.
  • Experience with or an understanding of a combination of the following applications/technologies:
    • Active Directory
    • Exchange (2007, 2010, 2013, 2016)
    • Office 365
    • DNS
    • DHCP
    • Group Policy
  • Experience creating mailboxes and new user accounts.
  • Understanding of ITIL
  • Previous experience of Sunrise as a ticketing tool for processing requests and tasks.
  • Writing technical documentation with regards to user training, common faults or incident/change requests.

  • CompTIA A+ Qualifications.
  • experience with managed services.
  • Driven to provide excellent customer service at all times.
  • Highly motivated, flexible and committed attitude towards service delivery.

PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

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