Personal Shopper - Arabic Speaking

Recruiter
Elite Associates
Location
London, UK
Salary
Competitive
Posted
24 Aug 2019
Closes
09 Sep 2019
Ref
1243792415
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Elite have partnered with an online luxury Boutique and we are recruiting for an Arabic Speaking Personal Shopper.Through passionate fashion expertise Stylists are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers and creating brand loyalty.

What You'll Do

* Consult with clients and prospects regarding fashion trends and their individual needs

* Drive tangible revenue & intangible revenue through customer acquisition, retention, growth and satisfaction

* Provide white glove, high touch service

* Construct clear and accessible lines of communication for current and prospective clients

* Optimize the customer experience through personalized, premium, high-touch service

* Establish strong personal relationships with clients to encourage customer loyalty and increase sales, meeting and exceeding sales goals

* Build spend levels of existing client base to VIP level

* Maintain base of global contacts and comprehensive knowledge of industry leaders

* Recognize and avert probability of lapsed customers via outstanding service and consistent communication

* Collaborate with Director of Sales and CRM to devise and implement effective customer outreach methods to engage potential clients and reconnect with lapsed customers

* Respond to customer queries and needs effectively & efficiently, acting with urgency to deliver results

* Execute loyalty program benefits to qualified clients; devise ways to surprise & delight clientele

* Ensure product arrival notification emails sent, special orders processed and team workload is met

* Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations

* Collaborate with Customer Care, ensure that every team member adopts a customer-centric approach

* Act as a business owner, mentor to junior team members, and positive brand advocate

Who You Are

* You have experience as a Personal Stylist, fashion concierge or retail associate in fashion and luxury goods retail with an established clientele required

* Superior market, product & brand awareness, and exceptional ability to match to customers' needs

* Industry Experience:

* Luxury: past experience within luxury product and a keen understanding of luxury client attributes, needs and expectations

* Customer Service: past experience and/or demonstrated appreciation and understanding of the importance of customer care as a function of the business

* Sales: meeting and/or exceeding revenue expectations

* Specific Skill Requirements:

* Excellent English verbal and written communication skills

* Written and spoken fluency in at least one other foreign language advantageous

* Educational Requirements:

* Bachelor's degree preferred

* Bonus Points

* Strong motivation and capacity to lead by example, inspiring productivity and results

* Proven track record of constantly raising the bar, elevating service levels and driving revenue

* Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business

* Autonomous self-starter & confident decision-maker, able to work independently and as part of a team

* The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve

By Applying to this advert you consent to the following use of your Data:
The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners.
The storage of passport, residence cards or visas for compliance purposes according to UK employment law.
The storage of contact details from candidates & clients to ensure recruitment processes can be carried out and the sharing of that data should that be necessary during recruitment processes.

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