Technical Customer Support Consultant

Mploy Staffing Solutions Ltd
Dorset, UK
24 Aug 2019
09 Sep 2019
Contract Type
Full Time
Technical Customer Support Consultant - Poole, £19-23k - Permanent

Mploy are working with an established software company in Bournemouth, who are now on the hunt for the next member of their team to join them!

The company provides a software solutions to a specific educational sector, creating and supporting an application which manages all of the administration and accounting requirements within the business. They're looking for someone to act as the important link between the customer and the business, providing accurate product information, and assist with training, becoming a trusted source of information for the customer, solving any emerging problems with accuracy and efficiency.

So; what sort of person are they looking for?

If you're naturally patient, empathetic and are fantastic at articulating and communicating information to customers - you'll fit in. The most successful people in the Customer Service team can put themselves in their customers' shoes, and advocate for them if necessary. A technical background would be an advantage, and natural problem-solving abilities will see you go far!

Main duties of the role include;

Expert communication in a timely and effective manner - by telephone, email, face to face and web enquiries - the way customers get in contact is changing and they have adapted to multiple support solutions!
Create and update technical help documents, guidelines and policies - a real chance to implement some continuous improvement to streamline company processes
Schedule and coordinate team meetings, organise dates and times for remote training sessions, and assisting with first line queries
Assisting with project management and assisting with consultancy in customer trainingIf you have great quality focus, attention to detail and the ability to multi-task, prioritise and deal with your workload effectively - then please do get in touch for a chat about the role today!

(phone number removed)

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