Digital Relationship Manager

Leeds, UK
24 Aug 2019
09 Sep 2019
Contract Type
Full Time

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Enterprise Integration Services (EIS) run HMRC's core integration/ middleware services, dealing with over a billion transactions every year and connecting hundreds of HMRC services.

We provide fundamental platforms for delivering Application Programming Interface (API) access to HMRC systems, enabling the HMRC digital agenda, API strategy and wholesale transformation programme.

We use modern open-source products and work in an Agile way to deliver flexible, efficient integration solutions.

This is a superb opportunity for you to be involved in an exciting transformation programme where we put the customer at the centre of everything we do and build services that are intuitive, easy to use and fit for purpose.

Job description

As a Digital Relationship Manager your duties will include:

* Onboarding new API consumers and engaging with everyone who wants to integrate with our APIs, ensuring they have been approved and their product recognised by HMRC.

* Ensure the onboarding process is followed and ensure all checks and documentation are completed before an API consumer is allowed access to our live environment. You will act as the point of contact for this process and look for ways the process can be streamlined to provide a better service for developers.

* Work in partnership with a diverse range of teams throughout the business alongside external suppliers to build an outstanding mix of business and technical knowledge ensuring you understand your customers, APIs, their associated documentation and their supporting infrastructure.

What will you be doing?

* You will work with senior business partners from different industries and other government departments (OGD's), building encouraging relationships to deliver business outcomes.

* You will support the work on developing the way in which customers are able to choose software, by collaborating across multiple teams to ensure recognised software is published on Gov pages.

* You will be encouraged to represent the wider team within HMRC, OGD's and at other external events and meetings to become the domain expert on your portfolio of work.

* You will need to work enthusiastically and be a self-starter. The role involves multiple strands of work and you will have to prioritise work.

* This role may involve line management responsibilities in the future.

Essential skills and experience

We want you to demonstrate within your application the following:

* Experience of influencing partners, building strong, transparent and trusting partnerships to deliver quality business outcomes.

* An understanding of APIs or can demonstrate with examples your aptitude to quickly learn and upskill to meet the needs within a technical environment.

* Identifies and engages with partners to understand users and identify who they are and their needs, based on evidence.

* Good communication skills with the capability to articulate technical information to technical and non-technical people.

* Ability to visualise, articulate, tackle complex problems and concepts, and make disciplined decisions based on available information.

* Superb attention to detail, strong analytical ability and problem-solving skills.

* Be able to influence effectively and an outstanding teammate.

We are also looking for the following desirable skills and experience

* Experience of working in either Digital, Agile & Project environments

* Experience of responsibility for engaging with third party organisations in delivering APIs

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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