Operations Manager

Recruiter
Dovetail Recruitment Ltd
Location
Dorset, UK
Salary
Competitive
Posted
24 Aug 2019
Closes
09 Sep 2019
Ref
1243680779
Contract Type
Permanent
Hours
Full Time
Operations Manager (Content Department) Job in Bournemouth
Dovetail Recruitment are pleased to be recruiting for an experienced Operations Manager in the Content Department to work within a strong online content team within a successful and reputable business in Bournemouth. This role would also suit an experience Content Manager.
The Operations Manager / Content Manager will be responsible for the ongoing operational running of the content operations, building a strong understanding of the operations of the research team both in the UK and abroad. The overall focus of this role will be to develop strategy and objectives to continue the excellent level of service to clients.
Duties and Responsibilities:
* As Operations Manager, work with the members of the Research team to motivate, mentor, coach and drive continual improvement from our internal team.
* Act as a liaison point with Merit to drive continual improvement to output, maintaining an ongoing communication with outsource partners on a regular basis
* Co-ordinate client interaction (hotline, queries, complaints, etc.)
* Ensure that data quality is continually reviewed to ensure that the information published to our customers is accurate and correct.
* Work closely with Research Management colleagues to formulate strategies and implement tactics to drive up quality and productivity.
* Ensure the team have regular feedback sessions, reviews and appraisals.
* Support the Content Director and other senior colleagues towards Glenigan's corporate goals and objectives as required.
Experience and Knowledge:
* Previous experience within a similar role - i.e. online subscription content businesses, or outsourcing, or systems/process engineering
* Enthusiastic, eager to learn with a positive and constructive attitude
* Self-motivated with a high degree of professionalism
* Flexibility is a must as this role requires an individual who is able to spend time overseas and work outside of our standard working hours, if required
Salary and Benefits:
* £30 - 40,000 annual salary
* 25 days of holiday per year - with the option to buy or sell between 1-5 days
* Great learning and development opportunities
* Bonus, Pension, Private Medical and Dental Insurance plans
* Life Assurance; Income Protection and Critical Illness covers
* Option to opt into the Shares Scheme
* Volunteering opportunities
* Season ticket loans
This position would suit candidates who have experience working at an Operational Management level as an Operation Manager with knowledge and understanding of Content operations, or who have worked as a Content Manager.
If you are interested in this Operations Content Manager Job in Bournemouth, please click on 'Apply Now'.
Alternatively, to view our other roles, please visit our website

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