Accounts Receiveable Debt Officer

Social Care Locums
West London, UK
24 Aug 2019
15 Sep 2019
Contract Type
Full Time
We are looking for an experienced candidate urgently for an immediate start, details are:

Experienced Debt and Income Officer required (Essential) Adult Social Care debt collection experience (desired) Sundry Debt collection experience (desired) High level of incoming and out going telephone calls and emails to be managed. Role is to clear debt from previous system Must be able to work independently. System and process training provided.

In addition:

To ensure that timely and customer appropriate recovery action is taken to minimise debts. • To liaise with Council Services to resolve billing queries. • To reconcile customer accounts. • Successful resolution of complex cases. • To check and approve credit notes, customer refunds and write offs. • To deal with customer enquiries promptly and courteously. • To update the IT systems to ensure that data is accurate, relevant and timely. • To fully comply with the Data Protection Act. • To deal sensitively with cases such as; bereavements and council employee debts. • To prepare cases for litigation and liaise with the Council's Legal Services or external agencies in respect of on going debt enforcement. • To identify debts suitable for write-off. • Timely escalation of risks, issues and opportunities to management. • Deal with Direct Debits, setting up and managing.

For more information or for details of other roles please contact Simone at Social Care Locums.

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