Student Adviser

Cambridge Education Group
Cambridge, UK
24 Aug 2019
28 Aug 2019
Contract Type
Full Time
Student Adviser - Cambridge Education Group

CEG Digital is looking for a Student Adviser to provide first class pastoral support to students around the world on our online, flexible degrees developed in partnership with Falmouth University, Queen Mary University of London and the University of Hull.

The purpose of the job is to answer first line student support queries, to triage with or direct students to the appropriate university support services and to monitor student engagement in order to pre-empt and address any potential retention issues. This is more than an administrative role as you will be providing a friendly ear to students from diverse backgrounds studying all over the globe who will come to rely on you as a first point of contact for questions and issues, from advising them on work-life balance or how to be an effective online learner.

You would also have the opportunity to attend some optional face-to-face events held nationally and internationally twice a year.

This is an exciting new role and a chance to make a difference to students studying on high quality, exciting new courses with three of the UK's top universities.

Full training will be provided in Cambridge and at the partner university site - ability to travel is essential. Customer service and/or HE experience is desirable but not essential. We are primarily looking for a good team player with excellent communication skills.

Person Specification

  • A degree or equivalent work based learning

  • Experience of providing excellent customerservice
  • Experience of complying with established policies, procedures andtimescales
  • Experience of working in a student-facing support role in FE or HE, particularly in a pastoral care context (Desirable)
  • Experience of the delivery of online courses and of working with people within online learning software environments (Desirable)

  • Excellent organisational skills
  • Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems andpackages
  • Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and inwriting
  • Ability to work under pressure, maintain attention to detail and prioritise workload in a busy office in order to meetdeadlines
  • Ability to build rapport with a diverse range of colleagues andcustomers
  • Ability to work unsupervised and on own initiative as well as to work proactively as part of theteam
  • Working knowledge of online learning environments (Desirable)

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