Technical Author

Recruiter
Further Concepts Ltd
Location
Altrincham, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
09 Sep 2019
Ref
1242997377
Contract Type
Permanent
Hours
Full Time
Job Title: Technical Author

Salary: £Negotiable depending on experience

Location: Altrincham, Greater Manchester

Hours of work: Our client operates a core hours policy - you must be working between the hours of 10.00am and 3.00pm - You can start early or as late as you wish as long as you are available at the aforementioned times

Job Type: Permanent

Job Reference: PH9788

Excellent command of the English language and the ability to write customer facing material using HTML to create media are skills required to be successful in this position with our successful client whose company is expanding. Some experience in programming would also be desired.

Our clients Technical Authors research, design, create and maintain high quality documentation to support their customers in their effective use of their products.

Maintenance And Updating of Documentation

Ensure - by fact-checking, review and response to feedback - that all documentation is up-to-date and correct

Preparing updates in concurrence with the product development cycle so as to deliver up-to-date documentation immediately upon new releases

Authoring Digital Content

The creation of new customer-facing documentation and technical articles to be displayed on the product support sites

Use of HTML and image editing software to create aesthetically-pleasing and didactic content

Both via the CRM (Desk.com) and via source code of the product (via Mercurial)

Research of New Concepts

Coordinating with development team members to properly understand additions to the product Independent understanding of 3rd party services and how they can be used within the product

Understanding how others deliver content and finding improved ways to deliver our own

Goal Management

Contributing to the documentation roadmap with insight into meta improvement of the documentation

Coordinating with other technical authors and content creators to prioritise immediate tasks and establish a list of essential tasks for upcoming releases

Independently prioritising and taking ownership of upcoming tasks

Organisation And Bookkeeping

Contributing to the structuring of documentation tasks via responsible use of JIRA

Building lists of patch notes and recording work completed

Backing up and cataloguing completed documentation

Essential - Functional or Technical Knowledge and Skills Required

·Strong command of the English language, particularly in written form

·Experience in writing customer-facing material of a didactic nature

·Experience working to a deadline and within a multidisciplinary team

·Experience using HTML to create media

Personal Capabilities Required, e.g. skills, attitude, strengths

·Some experience in programming

·Experience with Amazon Web Services, Google Cloud Platform and Microsoft Azure

·Experience with media-creation software such as video, image or audio editors

·Use of JIRA to track work requests

·A relaxed demeanour capable of reacting to changing workloads without anxiety

·Strong communication skills and the ability to use language to bridge differences in technical knowledge

·Independent attitude and the initiative to pick up and complete tasks

·Problem solving and the understanding to formalise and simplify (or automate) repetitive tasks

·Capable of giving/receiving constructive criticism with eloquence and diplomacy in resolving conflicting opinions on how a task should be resolved

Benefits:

·Ergonomic workspaces with sit/stand desks

·Linux desktops with dual monitors

·25 days holiday + public holidays

·Flexible working practices

·Great location with free parking and excellent transport links

·Hackdays, lunch & learns

·Structured career progression, supported learning and regular 1:1's

·Snacks, drinks, fruit and breakfasts. Ping pong, games & socials

·Equity and 4 x salary life assurance

·Open and transparent culture with regular sessions with executive team

Wilde Associates is working in the capacity of an Employment Agency for this role.

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