Service Desk Administrator

RecruitAbility Ltd
Bishop's Stortford, UK
23 Aug 2019
31 Aug 2019
Contract Type
Full Time
Job Title: Service Desk Operative

Salary: £18,000 -£20,000

Location: Bishop Stortford

Term: Permanent

My client located in Bishop Stortford is looking for a Service Desk Administrator to join their busy team.

The responsibilities of the Service Desk Administrator:
  • Effectively schedule jobs, appointments, holidays, sickness for the engineering team
  • Contact clients to book in appointments to ensure engineers are fully utilised
  • Liaise with the in-house engineer regarding scheduling installation/commission jobs
  • Effectively respond to reactive calls and dispatch engineers accordingly
  • Answer incoming calls from Clients and engineers and effectively manage the call
  • Maintain a high level of customer service to clients
  • Process job sheets/Stock sheets, invoice accordingly
  • Raise quotes for additional works accordingly
  • Upsell service plans and equipment where possible
  • Deal with customer complaints and escalate to the service manager if it cannot be resolved
  • Inform Service Manager of any operational issues within the engineering team

To be considered for the role of Service Desk Administrator you will need:
  • Can do attitude
  • Responsible
  • Friendly
  • Reliable
  • Prepared to take actions and ownership
  • Willing to learn
  • Good work ethic and values
  • Great customer service skills
  • Open and honest
  • Reliable
  • Willing to upsell plans and equipment
  • Able to work at a desk for periods of time
  • Punctual
  • Flexible
  • Have good experience in a similar role
  • Able to work well within a team
  • Willing to share ideas and view on improving the service desk operations

If you are interested in this position, please apply online quoting reference 12491 or call Angela at RecruitAbility on 01279 758 855 for more information.

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

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