Support Analyst - SQL , Windows or Unix

Recruiter
Emponics
Location
Bristol, UK
Salary
Competitive
Posted
23 Aug 2019
Closes
09 Sep 2019
Ref
1242995842
Contract Type
Permanent
Hours
Full Time
Support Analyst Unix, SQL or Windows

Our client based in Bristol at the junction of the M5/M4 at Aztec West are a busy Global FinTech are looking for an additional Support Analyst . They are a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers. This includes more than 70 of the world's top 100 banks alongside the world's leading asset managers, custodians and broker dealers.

They have an opportunity for a Support Analyst , ideally with some web server support - who will provide first and second level support to their International Banking/Asset Management customer base, from their Bristol Product Centre. Support is provided on a number of Banking Reconciliation & Investigation Back Office client-server and web based applications in use worldwide. As you can see below they have a variety of technologies and there is some flexibility on the mix they are looking for as long as you are willing to pick up new skills as well ? They don't expect anyone to have all of the tech they use !

Key Skills ( some of )

• Strong customer service skills.

• Proven customer support experience and excellent telephone manner.

• Experience of call logging systems e.g. Dynamics 365

• Analytic problem solving skills and IT background.

• Ability to learn and keep up to date with new applications quickly.

• Reasonable knowledge of Unix

• Reasonable knowledge of Windows and Client Server.

• Reasonable knowledge of SQL to form database queries to progress support call investigations.

• Reasonable knowledge of application servers such as Websphere and Weblogic is a strong advantage.

• Reasonable knowledge of RDBMS, with experience of Oracle or MS SQLServer. - eg:- understands indexing, standard database management and optimisation requirements, backup and recovery etc.

Desirable Skills

• Knowledge of banking/back office environments.

• An ability to read application code (Java) a strong advantage

• Any European language skills an advantage.

Job Responsibilities

• Provide 1st & 2nd level customer support, by interpreting customer queries and problems, gathering information to investigate via phone or remote access, debug, replicate, test, document results, writing and changing documentation when required.

• Ensure all support issues are fully logged and documented in the Dynamics 365 incident management system, and ensure that all issues are fully managed, including regular customer updates. Analyst must ensure that all issues assigned are fully managed without exception.

• Required to fully document to support standards, and investigate through to successful resolution a high level of support calls, and ensure customer satisfaction is achieved and maintained at all times.

• May be required to attend customer sites occasionally, as and when required.

• Provide material and input into the global Support Knowledge Base to enable analysts and customers alike to remain fully informed of the latest product developments and issues.

Benefits

• Competitive Salary

• 25 days annual leave

• Company pension scheme matching up to 5% of salary

• Private medical insurance plus life assurance coverage

• Flexible benefits platform including GymFlex, Cycle2Work and Give-As-You-Earn scheme

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